IT Help Desk
The IT Help Desk is an employee's first stop for all questions and issues regarding computer support at Oakton. Students should contact the Help Desk when they have difficulties with login IDs or passwords; other student computer support is generally handled by the instructor or the lab coordinator.
The Help Desk strives to ensure that all contacts are handled promptly, courteously, and are resolved immediately or referred to the proper IT personnel. Please document and be ready to report any specific error messages before contacting the Help Desk. This helps us greatly in assisting you.
The Help Desk also has notebook computers for short-term checkout to employees.
While the lab staff and Help Desk personnel are available to assist with Oakton’s network services and general applications, they are not able to help with home computer problems.
Help Desk Hours
Des Plaines campus
Walk in hours*
Monday - Friday
8 a.m. - 6 p.m.
Phone support hours*
Monday - Friday 8 a.m. - 9 p.m.
Saturday - Sunday 8 a.m. - 5 p.m.
* The College is closed on Friday, Saturday and Sunday during the summer (late May through mid-August.)