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Administrative Office Management and Professional Development

I.     Course Prefix/Number: CAB 180

       Course Name: Administrative Office Management and Professional Development

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite

Recommendation: Basic computer coursework or comparable work experience.

III.   Course (Catalog) Description

Course provides a dynamic and integrated approach to the ever-changing demands and responsibilities of the office professional in today’s global job market. It is designed for the student who would like to develop the essential soft skills and hard skills needed in office administration for a wide range of industries and companies. Emphasis is placed on integrating skills using appropriate software applications and developing critical-thinking skills, problem-solving skills, and decision-making skills in real-life applications.

IV.   Learning Objectives

  1. Explain the world of office administration in terms of the global job market and a diverse workforce.
  2. Acquire the skills and qualities necessary for administrative professionals.
  3. Develop critical thinking, decision-making, and problem-solving skills through various hands-on individual activities and team-building projects.
  4. Create a professional growth plan.
  5. Integrate various software applications and decision-making skills to complete office management projects

V.    Academic Integrity

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.
Details of the Code of Academic Conduct can be found in the Student Handbook.

VI.   Sequence of Topics

  1. The World of Office Administration
    1. The Growing Job Market
    2. Employer Expectations
    3. Employer/Employee Responsibilities
  2. What is a Professional?
    1. Critical Thinking Skills and Team Building Skills
    2. Business Etiquette
  3. Time Management
    1. Strategies for Managing, Organizing, and Prioritizing your Workload
    2. Develop a Professional Growth Plan
  4. Working Ethically
  5. Understanding the Workplace Team
  6. Customer Service Skills
  7. Improving Communication Skills
    1. Listening Skills
    2. Written and Verbal Communication
  8. Develop Presentation Skills
  9. Telecommunication Tools
  10. Planning Meetings, Events, and Conferences
  11. Managing Records and Handling Mail
  12. Coordinating Business Travel
  13. Researching the Job Market
    1. Preparing for Employment and Advancement Opportunities
    2. Developing Job Interview Skills
  14. Understanding Leadership and Management

VII.  Methods of Instruction

Structured class including lectures, demonstrations, team-building activities, computer activities, and possible speakers and field trips.
Course may be taught as face-to-face, media-based, hybrid, or online course.
Course may be taught as face-to-face, media-based, hybrid or online course.

VIII. Course Practices Required

  1. Attend class
  2. Participate in class
  3. Complete required assignments and tests

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

X.    Methods of Evaluating Student Progress

Evaluation based on assignments, tests, and participation.

XI.   Other Course Information

Software Users!  Copying software is in violation of Federal law and College policies.  Suspected violations will be vigorously investigated and if warranted, appropriate penalties applied. 

Specifically, you do not have the right to:
1.    make copies of software for yourself or others.
2.    receive and use unauthorized copies of software.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.