Communication Strategies

I.     Course Prefix/Number: CAB 184

       Course Name: Communication Strategies

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite

EGL 101 or entry-level competency for EGL 101 on placement test.

III.   Course (Catalog) Description

This course develops strategies for effective communication in business.  The student will learn skills to plan, organize and develop business correspondence, reports, presentations, and visual enhancements; edit and critique business documents; establish effective oral communication techniques for business situations; conduct meetings; develop dictation skills; create graphics through electronic mediums; and refine listening techniques.

IV.   Learning Objectives

  1. To develop skills in planning, composing, and formatting correspondence relating to a variety of business communication situations.
  2. To improve language arts skills through preparing documentation and development of editing skills both on hard copy and electronic media.
  3. To develop skills in oral communications as they relate to various business situations; such as, machine dictation, conducting meetings, and making business presentations.
  4. To be able to compose business correspondence and create graphics and electronic presentations on a computer.
  5. To develop listening skills as they relate to various business situations.

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at
www.oakton.edu/studentlife/student-handbook.pdf

VI.   Sequence of Topics

  1. Composing Business Correspondence
    1. Types of Business Correspondence (Memos, External Communication, Electronic Mail, Messaging)
    2. Psychological Aspects
      1. Organizational Communications
      2. Informal and Formal Communication Paths
    3. Composing at the Terminal
  2. Formatting Business Correspondence
    1. Hard Copy
      1. Styles
      2. Letter
      3. Memo
      4. Reports
    2. Electronic Media
      1. Standard Formats
      2. Defaults-Reformatting
  3. Editing Business Correspondence
    1. Language Arts Skills
      1. Grammar
      2. Mechanics
      3. Vocabulary
    2. Hard Copy
    3. Electronic Media
  4. Oral Communication
    1. Conducting Meetings
      1. Roles of Participants--Leaders
      2. Identifying Leadership Styles
      3. Small vs. Large Groups
    2. Dictation Skills
      1. Planning for Dictation
      2. Mechanics--Use of Equipment
    3. Listening Skills
    4. Teleconferencing
    5. Business Presentations
      1. Identification of Presentation Goals
      2. Audience Analysis
      3. Use of Audio Visual Media, Electronic Presentation Software, Hard Copy, Handouts, and Graphics
  5. Graphics
    1. Determining Use
    2. Choosing Appropriate Display
    3. Creation on Electronic Media

VII.  Methods of Instruction

Structured class instruction including lectures, discussions, and mini-group activities.
Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

  1. Attend and participate in class.
  2. Complete required assignments when due and take tests.
Course may be taught as face-to-face, hybrid or online course.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Basic Business Communication by Lesikar, Flatley, etc

A 3-1/2" Diskette (Required)

Reference Manual for the Office by House, Signer (Recommended)

X.    Methods of Evaluating Student Progress

Attendance and participation.  Promptness in completing required assignments.  Grades on assignments and tests.

XI.   Other Course Information

Software Users!  Copying software is in violation of Federal law and College policies.  Suspected violations will be vigorously investigated and if warranted, appropriate penalties applied.  

Specifically, you do not have the right to:
1.    make copies of software for yourself or others.
2.    receive and use unauthorized copies of software.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at www.oakton.edu/title9/.

Resources and support for LGBTQ+ students can be found at www.oakton.edu/lgbtq.