Microsoft Windows Desktop Technician
I. Course Prefix/Number: CNS 150
Course Name: Microsoft Windows Desktop Technician
Credits: 4 (3 lecture; 2 lab)
III. Course (Catalog) Description
Course presents most recent release of Microsoft Windows Desktop Operating System (OS). Topics include knowledge and skills required to deploy and manage Windows 10 desktops, devices, and applications in an enterprise environment. Students learn how to plan and implement Windows 10 deployments in large organizations. Students also learn how to manage the Windows 10 installations after deployment to provide secure identity and data access using technologies related to Group Policy, Remote Access, and Workplace Join. Course maps to Microsoft Deploying and Managing Windows 10 Using Enterprise Services course.
IV. Learning Objectives
Upon completing this course, students will be able to:
- Deploy Windows 10 Enterprise desktops
- Apply user profiles, user state virtualization, and Windows 10 sign-in and identity
- Apply desktop and application settings by using Group Policy
- Deploy data access for Windows-based devices
- Configure remote access solutions
- Use enterprise mobility solutions to manage Windows 10 devices
- Describe the application deployment process by using Intune
- Configure and manage client Hyper-V
V. Academic Integrity and Student Conduct
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.
There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.
Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at
VI. Sequence of Topics
- Module 1: Managing Desktops and Devices in an Enterprise Environment
- Module 2: Deploying Windows 10 Enterprise Desktops
- Module 3: Managing User Profiles and User State Virtualization
- Module 4: Managing Desktop and Application Settings by Using Group Policy
- Module 5: Managing Windows 10 Sign-In and Identity
- Module 6: Managing Data Access for Windows-based Devices
- Module 7: Managing Remote Access Solutions
- Module 8: Managing Windows 10 Devices by Using Enterprise Mobility Solutions
- Module 9: Managing Desktop and Mobile Clients by Using Microsoft Intune
- Module 10: Managing Updates and Endpoint Protection by Using Microsoft Intune
- Module 11: Application and Resource Access by Using Microsoft Intune
- Module 12: Configuring and Managing Client Hyper-V
VII. Methods of Instruction
Methods include lectures, class discussion, and hands-on lab exercises.
Course may be taught as face-to-face, hybrid or online course.
VIII. Course Practices Required
- Read course materials.
- Attend and participate in class lecture and lab.
- Complete required assignments, exercises, quizzes, and examinations.
Course may be taught as face-to-face, media-based, hybrid or online course.
IX. Instructional Materials
- Textbook and Lab book: Microsoft curriculum textbook for Windows
- Current Self-Test Software (optional)
- Software manuals
X. Methods of Evaluating Student Progress
XI. Other Course Information
If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.
Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.
Resources and support for
- pregnancy-related and parenting accommodations; and
- victims of sexual misconduct
Resources and support for LGBTQ+ students can be found at www.oakton.edu/lgbtq.