I. Course Prefix/Number: MGT 210
Course Name: Business Etiquette
Credits: 3 (3 lecture; 0 lab)
III. Course (Catalog) Description
IV. Learning Objectives
modern concepts and why actions speak louder than words.
B. Understand global business etiquette similarities and differences.
C. Develop business etiquette skills a manager requires and how to apply those skills
D. Discover what inter-relationships exist between business etiquette and
communication skills and their impact on success in today’s multicultural business
E. Be able to explain how business etiquette impacts the various roles of the manager
both inside and outside the organizational system and why proper business etiquette
is important to the success of the operation.
V. Academic Integrity and Student Conduct
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.
There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.
Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at
VI. Sequence of Topics
Office politics and courtesies
Telephone, cell phone, and email/internet etiquette challenges
Oral and written communication etiquette rules
The protocol of meetings
Business meal etiquette
International business etiquette
VII. Methods of Instruction
Appropriate audio-visual materials, handouts and possibly guest speakers from industry
may also be utilized. Students will participate in a formal dining experience.
Course may be taught as face-to-face, hybrid or online course.
VIII. Course Practices Required
attendance and class participation are necessary. Reading skill appropriate for college
level work is required. The student must demonstrate the fundamentals of business
etiquette at a formal business dinner.
IX. Instructional Materials
Varies by instructor
X. Methods of Evaluating Student Progress
understanding of the course material based on the following:
10% attendance and class participation
20% business etiquette skill demonstration at a formal dinner
70% series of up to five objective examinations
XI. Other Course Information
determination. Whether a student is in class or not they are responsible for all lecture
content, including all supplemental materials. Do not expect to pick up handouts from
the instructor during the next class session.
If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.
Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.
Resources and support for
- pregnancy-related and parenting accommodations; and
- victims of sexual misconduct
Resources and support for LGBTQ+ students can be found at www.oakton.edu/lgbtq.