Topics in Management
I. Course Prefix/Number: MGT 290
Course Name: Topics in Management
Credits: 1 - 4 (0-4 lecture; 0-4 lab)
III. Course (Catalog) Description
IV. Learning Objectives
B. Understand global business etiquette similarities and differences.
C. Develop business etiquette skills a manager requires and how to apply those skills effectively.
D. Discover what inter-relationships exist between business etiquette and communication skills and their impact on success in today’s multicultural business environment.
E. Be able to explain how business etiquette impacts the various roles of the manager both inside and outside the organizational system and why proper business etiquette is important to the success of the operation.
V. Academic Integrity
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.
There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.
Details of the Code of Academic Conduct can be found in the Student Handbook.
VI. Sequence of Topics
B. First impressions
C. “Small talk”
D. Professional presence
E. Office politics and courtesies
G. Telephone, cell phone, and email/internet etiquette challenges
H. Oral and written communication etiquette rules
I. The protocol of meetings
J. Business meal etiquette
K. Gift giving
L. International business etiquette
VII. Methods of Instruction
Course may be taught as face-to-face, media-based, hybrid or online course.
VIII. Course Practices Required
IX. Instructional Materials
Varies by instructor.
X. Methods of Evaluating Student Progress
10% attendance and class participation
20% business etiquette skill demonstration at a formal dinner
70% series of up to five objective examinations
XI. Other Course Information
If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Office of Access, Equity and Diversity. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.