Information and Technology Resources FAQ’s

Cybersecurity Policies
Information Technology Student FAQ’s
Information Technology Employee FAQ’s

Cybersecurity Policies

Students and employees connecting remotely to Oakton’s network must follow information technology security guidelines.

Information Technology Student FAQ’s (anchor link)

Will the open computer labs be available for student use?

  • Yes! The classroom computer labs, open computer labs (1835 DP and P230 SK), and Cybercafes will be open on each campus, following all required protocols.

How can I get technology support?

  • If you are having issues online with a class, contact your instructor first.
  • IT offers in-person support at each campus in the computer labs during the week, as well as online through our IT portal, email to helpdesk@oakton.edu, and by phone by texting or calling 847.635.1965.

Is there technology support on the weekends?

  • The availability of in-person support on the weekends is still being determined
  • Phone and email support is available.

Can students check out computer equipment?

  • Chromebooks and/or Mobile WiFi hotspots are available to students in credit classes to assist in their learning.
  • Requests to borrow equipment can be submitted online or by contacting the IT helpdesk at 847.635.1965 or helpdesk@oakton.edu
  • This equipment is checked out for the semester and the loan can be renewed if the student enrolls in future classes. This equipment can be used on or off campus.

Is equipment also available for check out to Adult Education (GED and ESL) students?

  • Yes, Adult Education (GED and ESL) students should contact the Adult Education office for equipment loans at adulted@oakton.edu or 847.635.1426.

Will I still be able to login from home using a virtual computer lab if I need to use a specialized application, like AutoCAD?

  • Virtual computer lab access using Labstats will still be available; if a student is physically using a computer in a lab, it will show up as in use. Students can access virtual computer labs with Chromebooks, Windows computers, or Macintosh computers. More information about using Labstats is on the home page of myOakton.

Information Technology Employee FAQ’s (anchor link)

How can I get technology support?

  • Support for all IT services (including Media Services) is available online through the IT portal, email to helpdesk@oakton.edu, and by phone by texting or calling 847.635.1965.
  • We encourage employees to use the IT portal https:\\oakton.cherwellondemand.com for all non-critical or time sensitive requests.
    • The portal allows you to enter your requests which in turn generates a ticket for IT, as well as track the status of your tickets, enter comments, attach files, etc.

Should I still call Media Services if there is an issue in a classroom?

  • To help centralize support and ensure incidents or requests are directed to the right IT team and addressed quickly, please contact the IT Help Desk through the IT portal, email to helpdesk@oakton.edu, and by phone by texting or calling 847.635.1965

What if I’m teaching in a computer lab and there’s a problem?

  • In a computer lab, any incident that needs to be addressed immediately should be directed to the support personnel in the lab.
  • For requests related to the classroom (software, additional equipment, how do I use the new camera, etc.), or reporting a non-urgent matter (whiteboard needs a deep cleaning, mouse seems very slow, etc.), please contact the IT Help Desk, either through the IT portal, email to helpdesk@oakton.edu, or by phone by texting or calling 847.635.1965.

Is there technology support on the weekends?

  • The availability of in-person support on the weekends is still being determined.
  • Phone and email support will be offered.

What happened to Student System Help?

  • Employees who regularly emailed Student System Help or used the Student System Help icon on their desktop are being redirected to the IT portal as we work on centralizing all our support services to ensure incidents or requests are directed to the right IT team and addressed quickly.

What is the “Mobility Project”?

  • The Mobility Project is the phased replacement of employee office computers with a new setup that includes a laptop, a small docking station, a second monitor, a standard keyboard and mouse that’s connected to the wired network for maximum performance and stability.
  • The functionality should work almost identically to what is in offices now, with the added advantage of being able to take a laptop with you for meetings, instructional purposes, or if needed off campus. Find out more about the Mobility Project.