Accessing Student Services

Jan. 27, 2022 Update: 

• Most student services are available Monday-Thursday and virtually on Friday. Hours of availability for services may vary. We encourage students to call ahead to individual departments before coming to campus. (See individual departments below for more information)

• Access and Disability Resource Center
• Admission
• Adult and Continuing Education
• Advising
• Athletics, Student Athlete Advising, and Fitness Center
• Bookstore
• Career and Transfer Center
• Cashier
• Counseling, Health and Wellness
• Enrollment Services
• Financial Assistance
• Library
• Registrar Services (Academic Records)
• Student Conduct/Title IX (Office of Access, Equity, and Diversity)
• Student Life
• Testing Center
• Tutoring and Academic Support (Learning Center)
• TRIO

If you can't find answers to your questions below, or by contacting the individual departments, please contact the Office of Student Affairs, 847.635.1739 or studentaffairs@oakton.edu.

Access and Disability Resource Center (Disability Services)

847.635.2656 | accessdisability@oakton.edu

Oakton Community College provides equal access to education for all students. Students with documented disabilities, as defined by the ADA and Section 504 of the Rehabilitation Act of 1973, are eligible for services. Accommodations are individual in nature and are decided on a case-by-case basis. If you are a student with a documented disability and have the ability to perform college-level work, Oakton can help you succeed.

Services Formats:

• Remote services only are available via Google Meet, Zoom, phone, and email. Remote appointments can be requested online or by emailing accessdisability@oakton.edu. For additional information, call 847.635.2656.
• ADRC staff is working from: 8:30 a.m. to 5 p.m., Monday through Friday.
• No walk-in appointments

Admission

847.635.1835 | admission@oakton.edu
Skokie Campus: Enrollment Center, Room A100
Des Plaines Campus: Office suite 1740

UChat (on oakton.edu/apply): Monday - Friday, 9 a.m. - 4:30 p.m.
Talk directly to an Admission staff member via chat!

How do I schedule an appointment with an admission specialist?

• Complete this form to schedule a virtual appointment with an admission specialist.

Are there self-service resources that I can view in the meantime?

• YouTube Video Library has admission and enrollment how to videos, as well as recordings from past events.
• Learn more about Admission and Enrollment Steps.

Adult and Continuing Education

847.982.9888 | continuingeducation@oakton.edu

Advising Services

847.376.7262 or 847.376.7678 | advising@oakton.edu

Virtual Advising

The Office of Advising, Transitions, and Student Success is available to answer general questions about academic advising. Email and voicemail are checked throughout the day and messages will be responded to within one to two business days. Include your name and Oakton ID Number (B#) in any communications.

Current students are encouraged to self-schedule a virtual academic appointment via StudentsFirst, found in MyOakton-see instructions below. Students may also contact the Enrollment Center, 847.635.1700, for scheduling assistance. All incoming students should visit their new student portal for tailored information.

Thirty-minute appointments will be available Monday through Friday from 8:30 a.m. to 6 p.m. Some appointments may be made outside of these hours based on advisor availability.

More Information about Virtual Advising Appointments:

• Virtual advising appointment options include talking with an advisor via Google Meet, for either a video or phone appointment:
• For a Video Appointment, join the Google Meet appointment via video. You will need a computer with video and audio capabilities.
• For a Phone Appointment, join the Google Meet appointment via audio only. If you need to contact your advisor by phone, you can find contact information in the Oakton directory.

Schedule your Academic Advising Appointment:

If you are a new student, check your 'New Student Profile' to ensure you have completed all required steps to request to meet with an Oakton advisor, and to register for your first semester.

If you are currently enrolled or attended previously Oakton, schedule your virtual appointment by following these steps:

• Log into myOakton, select 'Student Profile' to identify your assigned advisor
• Once you've identified your assigned advisor, return to the "Home" tab and select "StudentsFirst."
• Click 'Get Advising' and select 'Academic Advisor' as the service category
• Select the reason for your appointment as 'General Academic Advising'
• Select one of the appointment locations listed: Virtual, Skokie On Campus, or Des Plaines On campus. Please note: On-campus appointments are not available Dec. 20 - Jan. 7.
• Find and select the Advisor for the appointment
  Not sure who your advisor is? In myOakton, select 'Student Profile', and scroll down your student profile until you see 'Advisor.'
• Select an appointment date/time
• Optional: Add comments for your advisor, including your preferred contact number as an alternative contact
• Click 'Confirm Appointment'

In addition to your automatic confirmation email, you will receive a follow-up/post-appointment email from your advisor. Before a virtual appointment, you will receive a Google Calendar invitation with both video and voice (only) options to connect to the appointment.

Note: If you are in the TRIO program, are a student-athlete, or you are in a health career or nursing program, email your program-specific advisor to schedule an appointment.

Athletics, Student Athlete Advising, and Fitness Center

The Oakton Owl Athletics Department is available all spring, summer and fall for virtual appointments. Our coaches are actively recruiting student-athletes for the 2021-2022 seasons.

To contact a coach about joining one of our 13 varsity NJCAA sports please go to our athletic website and complete the prospective athlete form.

To contact our Athletic Student Support and Compliance Specialist, Justin Corbett, send him an email at jcorbett@oakton.edu or call 847.635.1754.

For general information please contact Athletics Department Assistant, Katie Adams, by email or office phone, kadams@oakton.edu or 847-635-1753.

Bookstore
847.635.1680 | bookstores@oakton.edu

Career and Transfer Center

847.635.1735 | careerservices@oakton.edu

Remote Services

The Career and Transfer Center will continue to meet with students and alumni virtually or via phone or email. General hours of operation are Monday - Thursday 8:30 a.m. to 6 p.m., and Friday 8:30 a.m. to 5 p.m. Please note that some appointments may be made outside of these hours based on staff availability. Email and voicemail are being checked periodically throughout the day and will be returned within 24 business hours. Be sure to include your full name and Oakton ID (B number) in any communications.

Career Exploration, Cover Letter, Resume Writing Assistance, Interview Coaching and Transfer Assistance

To schedule an appointment email careerservices@oakton.edu or call 847.635.1735.

Students and alumni may also practice their interview skills online at https://oakton.biginterview.com.

Create an account by following these steps:

• Go to https://oakton.biginterview.com/ and click "Register".
• Enter the organization code (0646), your name, email address, and preferred password.

Job Postings for external employers will continue to be updated on the College Central Network website.

Career/Major Exploration and Transfer Assistance: To schedule a virtual or phone appointment, email careerservices@oakton.edu or call 847.635.1735.

Student Employment: In-person appointments for the submission of student employment forms and paperwork will be made available as needed. To schedule an in-person appointment or to submit employment forms and documents email careerservices@oakton.edu or call 847.635.1735.

Cashier

The Cashier is available to answer questions regarding bills, payments, and payment plans Monday - Friday, 8:30 a.m. - 5 p.m. in person and by phone at 847.635.1639 or cashier@oakton.edu.

Counseling, Health and Wellness

847.635.1885 | wellness@oakton.edu

Skokie Campus: Room A175
Des Plaines Campus: Wellness Center, Room 1200

Health Services

Monday - Friday, 8:30 a.m. - 4:30 p.m.

Counseling Services
Remote Services: Monday - Friday, 9 a.m. - 4 p.m.

• To schedule an appointment with the Wellness Center, please contact us at: 847.635.1885 or wellness@oakton.edu.

Student Care

Tania Boisson, Student Care Coordinator: 847.376.7426 | tboisson@oakton.edu

Student Care aids students in accessing campus and community resources along with routine and crisis support.

Remote student meetings are available by appointment.

Services include aid in navigating campus resources and procedures, providing updated community referrals, linkage to community resources, and crisis intervention/support.

Enrollment Services

Enrollment Center (Skokie and Des Plaines)
Monday-Thursday, 8:30 a.m. - 5 p.m. for in-person and remote services available on both campuses
Friday*, 8:30 - 11 a.m. & noon - 5 p.m. for remote services only

*On the first Friday of each month, Enrollment Services will offer remote services from 10 a.m. - 5 p.m. 

847.635.1700 | enrollmentcenter@oakton.edu

Enrollment Services assists students with general questions about processes related to Admissions, Financial Aid, Registration, and Records including prerequisites, class overrides, holds, online registration, payment options, FAFSA process and verification, proof of residency, student record changes, application issues, and steps for new student enrollment/orientation.

Staff will be available to answer questions remotely Monday - Friday from 8:30 a.m. - 5 p.m. Questions received outside of operating hours will generally be addressed within one business day.

What services can the Enrollment Services team provide in person?

• Registration assistance via self-service kiosks
• Student record changes
• Online bill payments via self-service kiosks
• Class search via self-service kiosks

What do I need to do or bring when I come to my appointment on campus?

• A valid Photo ID card
• Oakton student ID number

Financial Aid/Assistance and Scholarships

financialaid@oakton.edu | 847.635.1700

Visit the myOakton student portal for self-service information, including access to securely upload verification documents.

What services does the Financial Aid team provide?

• Free Application for Federal Student Aid (FAFSA) and Illinois Alternative Application assistance
• Verify FAFSA assistance
• GI Bill/Military Benefits assistance
• Oakton Educational Foundation Scholarship assistance
• Determining financial aid awards, submitting data to state and federal agencies, and monitoring compliance

How do I schedule an appointment?

• Appointments can be scheduled by emailing financialaid@oakton.edu or completing this appointment request form.
• Most appointments will be virtual. ]
• Contact information for financial aid advisors is listed below.:

Advisor	Student Last Names	Phone Number
Connie Negron	A-Ch, L	847.635.1257
Lauren Hackett	Ci-G, Mc-Mol	847.635.2624
Elizabeth Gilbert	H-K, Mom-Mor	847.635.1712
Joshua Budruweit	O-Se, Mos-N	847.376.7096
Rory Martin	Sf-Z, M-Mb	847.635.1276

What are the hours?

By appointment only

• Skokie Campus: Monday - Friday, 9 a.m. - 4:30 p.m. (last appointment starts at 4 p.m.)
• Des Plaines Campus: Monday - Friday, 9 a.m. - 4:30 p.m. (last appointment starts at 4 p.m.)

Library

847-635-1642 | https://asklibrary.oakton.edu

Library

In-person and online services will be available Tuesday, Jan. 18 - 29 as follows:

	Circulation & Library Study Areas (Book check-out, return, OWL cards, reserve, and more)	Reference  (Research Help) Online
Monday	7:30 am - 8 pm	9 am -8 pm
Tuesday	7:30 am - 8 pm	10 am -8 pm
Wednesday	7:30 am - 8 pm	10 am -8 pm
Thursday	7:30 am - 8 pm	9 am -8 pm
Friday	Remote Services 7:30 am - 8 pm	10 am -4 pm
Saturday	-	9 am - 3 pm
Sunday	-	-

 

What library services will be available?

Online services will be available for students, faculty, and staff to get a wide range of assistance including help with research, course reserves, and checking out books, ChromeBooks, and calculators. 

• Student Research Help 

Online research help available via chat with Oakton Librarians:

Chat with a librarian Hours of Service:

Monday-Thursday: 9:00 a.m. - 8:00 p.m. 
Tuesday, Wednesday: 10:00 a.m. - 8:00 p.m. 
Friday: 10:00 a.m. - 4:00 p.m.
Sat: 9 a.m. to 3 p.m.

Individual Research Consultations:

Students can make an appointment with Oakton librarians to work on their research, review citations, or learn more about the library. Students can meet with librarians online during our open hours. (Consultations are online only Jan 18–28 with plans to add on-campus appointments as classes return to campus)

Make an individual research appointment.  

• Circulation Desk Services Monday - Thursday. Services include:

• • • Pick up Grab-and-go items (form will be provided online to request hold items to be placed in pick up area)
    • Check out materials
    • Return materials
    • Interlibrary Loan
    • Make OWL Cards in person
    • Check out textbook reserves materials for use in the library
    • Pay fines

• Remote Circulation Services Friday. Services include

• • Answering questions
  • Removing holds

Hours of service:

Monday - Thursday: 7:30 a.m. - 8 p.m.
Friday: Remote Services 7:30 a.m. - 7:30 p.m.
Sat: Closed
Sun: Closed

• Library Study Space & Computers

Study space (tables and individual carrels) is available in libraries on both campuses. Access to computers will be limited to students to ensure social distancing.

Individual study room available (1 at each campus library) on a first-come, first-served basis. Ask for availability at the circulation desk.

• Library Workshops for Students

Workshops for students are offered throughout the semester online and at both campuses. Calendar of workshops.

Topics include:

• Finding Books & Ebooks
• Library Orientation and Tour
• Finding Research: Articles & More
• Finding Research: Business & Marketing
• Finding Research: Health Sciences & Health Careers
• Cite it Right: MLA Citations
• Cite it Right: APA Citations
• Annotated Bibliographies
• Getting Started and Keeping Track of Sources with Zotero
• Easy in-text citations and Bibliographies: Writing with Zotero

• Library Research Instruction (by faculty request)

• • Request Library Instruction for classes that meet live (on campus and synchronous online)
  • Request library instruction for asynchronous online classes

 

Registrar Services (Academic Records)

847.635.1705 | registrarservices@oakton.edu

How do I request an official Oakton academic transcript?

• Oakton transcripts may be requested at Transcripts Plus. There is an option to have an electronic academic transcript securely emailed to another college, university, or personal email address. Electronic academic transcripts are recommended.

What services does the Registrar team provide?

• Academic Calendar assistance
• Petition to Graduate assistance
• Academic Transcript assistance
• Enrollment Verification assistance

How do I schedule an appointment?

• Email registrarservices@oakton.edu for an appointment.
• Virtual appointments can be arranged for questions about transcript evaluation, graduation, or related questions.

What are the hours?

Office hours are 8:30 a.m. - 5 p.m.

In-person Pick-Up Appointments: 10 am. - 3:30 pm. at the Des Plaines campus only
Virtual Appointments: 9 a.m. - 4 p.m.

Student Conduct and Title IX

Rob Peterson, rpeterson@oakton.edu | 847.635.1751

Student Conduct and Title IX is available for virtual appointments, consultations, and hearings via Google Meets by scheduling with Rob Peterson, Student Conduct Manager and Deputy Title IX Coordinator.

General inquiries will be answered via e-mail and phone during regular office hours (Monday-Friday, 8 a.m. - 4:30 p.m.)

Student Life and Campus Inclusion

847.635.1699 (Des Plaines) or 847.635.1443 (Skokie) | studentlife@oakton.edu

Testing Center

847.635.1939 | testingcenter@oakton.edu

The Testing Center is available Monday through Friday, 8:30 a.m. - 4:30 p.m. Email is checked throughout the day, and messages will be returned within 24 hours on business days.

Placement: Reading, Writing, and Math

Meeting placement requirements at Oakton can be completed in multiple ways. For more information see Placement at Oakton. If you are not sure you need to take a placement test, log into the new student portal to view your admission checklist. You can also consult with the Enrollment Center about your placement options at enrollmentcenter@oakton.edu.

Mary Christiansen, Testing Coordinator: 847.635.1933 | mchristiansen@oakton.edu

Jenny McNeela, Assistant Testing Coordinator: 847.635.1923 | jmcneela@oakton.edu

Tutoring and Academic Support (Learning Center)

847.635.1658 | learningcenter@oakton.edu

Email and voicemail are checked throughout the day. All messages will be returned within 24 hours (or 1 business day). Please include your name and Oakton ID Number in any communications. Learning Center services are provided both remotely and in-person (in a limited capacity).

Please note: you will need to log into Google workspace using your Oakton credentials to access our tutoring schedules. If you attempt to access them and get the error message “You need permission to access…,” you are logged in under your personal account, and should then switch to your Oakton account. If you need assistance with this, please contact us. 

Spring ‘22 Remote Tutoring Schedule (ACC, BIO, CHM, CIS/CAB/CSC, MAT, PHY)

Spring ‘22 In-Person Tutoring Schedule (MAT, MFG, CSC, PHY)

Ask a Math or Science Tutor: Submit your question and a tutor will respond within 48 hours (not including weekends). This asynchronous service is ideal for students who only have a question or two about their assignment and don’t need a whole tutoring session. Please note, our tutors aim to help you complete a problem on your own. They will not complete homework or assignment problems for you, check answers, assist with take-home quizzes/exams, or repeat class lectures.

Ask a Math or Science Tutor Request Form

Writing tutoring: This by-appointment service offers students the opportunity to receive academic support for a personal statement, scholarship essay, or any graded assignment at the College regardless of the discipline. To request an appointment, please use the link below. Note: It may take up to 24 hours (1 business day) to process your request.

Writing Tutoring Request Form

Academic Coaching: Academic Coaching is the one-on-one process of helping students explore academic concerns and identify resources to support academic success. Learning specialists provide support, assess the student's strengths and needs, and devise a personalized plan of action in the following areas: time management, procrastination, test preparation, and note-taking, among others. To request an appointment with a Learning Specialist, please complete the form below, and you will receive a response within 48 hours (2 business days).

Academic Coaching Request Form

Learning Specialists

• Allison Conner: aconner@oakton.edu | 847.635.1494
• Giacomo Cirrincione: gcirrinc@oakton.edu | 847.376.7238
• Stephanie Herrera: sherrera@oatkon.edu | 847.635.1795

Academic Success Workshops: The Academic Success and Beyond Workshop Series is a joint effort between the Learning Center and the TRIO Student Support Services. The Academic Success and Beyond Series offer students the opportunity to develop strategies to be successful in College.

Academic Success and Beyond Workshop Schedule

Calculator Loan Request: The Learning Center offers students low-cost rentals to graphing and scientific calculators for the semester. To request a calculator, please complete the form below, and you will receive a response within 48 hours (2 business days). 

Calculator Loan Form

Specific Questions Related to Tutoring and Academic Support
For specific class-related questions or requests for academic resources, contact Tom Hicks, Manager of Academic Success and Support, at thicks@oakton.edu or 847.635.1657.

TRIO Student Support Services

Primary contact: 847.635.1265 | trio@oakton.edu

TRIO is available for virtual advising appointments via Google Meets, Zoom, and phone.

By appointment only

• Skokie Campus: Monday - Friday, 9 a.m. - 4:30 p.m.
• Des Plaines Campus: Monday - Friday, 9 a.m. - 4:30 p.m.

TRIO students can schedule their appointments by:

1. Log into myOakton, select 'Student Profile' to identify your assigned advisor or go to “'Students First'
2. Click 'Get Advising' and select 'Academic Advisor' as the service category
3. Select the reason for your appointment as 'TRIO Student Virtual Advising'
4. Select the appointment location: "Virtual-TRIO
5. Find and select the Advisor for the appointment
   • Options are:
     • Steve Aguilar
     • Kristine Panopio
     • If you need to schedule with Esperanza Salgado-Rodriguez please send an email to esalgado@oakton.edu
     • Not sure who your advisor is? In myOakton, select 'Student Profile', and scroll down your student profile until you see 'Advisor.'
6. Select an appointment date/time
   • Optional: Add comments for your advisor, including your preferred contact number as an alternative contact. Please indicate here if you would like for your appointment to be in person.
7. Click 'Confirm Appointment'
   In addition to your confirmation email, you will receive a follow-up email from your advisor with a link for your virtual appointment and/or call-in information.

If you have general questions about TRIO, email trio@oakton.edu or call 847.635.1265. Messages and calls are answered Monday-Friday between 8:30 a.m. and 1:30 p.m.