CAB 188 EXECUTIVE SUPPORT MANAGEMENT --Credit: 3 Lecture:3 Lab: 0 1
PREREQUISITE:

None

COURSE (CATALOG) DESCRIPTION:

This course explores role of executive support management professional. Content includes managing business and work life of executive, systems that support the executive in meeting business, administrative, social, and professional obligations. Focus is on creating comprehensive executive support system.

LEARNING OBJECTIVES:

By completion of this class, students will:

  1. Understand power relationships within the corporate setting
  2. Understand how to help the executive create and maintain beneficial relationships within the organization
  3. Understand how executives create their careers
  4. Understand the concept of impression management
  5. Be able to guide the executive in important aspects of business etiquette
  6. Be able to effectively schedule and manage daily events for the executive
  7. Be able to develop a partnership relationship with the executive
  8. Be able to set up effective systems to manage correspondence, documents, and records
  9. Understand and manage the life cycle information within the office
  10. Be able to track and control projects
  11. Be able to employ information technology in support of the executive
  12. Understand basic concepts of planning and goal setting
ACADEMIC INTEGRITY:

Students and employees at Oakton Community College are required to demonstrate academic inegrity and follow Oakton's Code of Academic Conduct. This code prohibits:

  • cheating
  • plagiarism (turning in work not written by you, or lacking proper citation)
  • falsification and fabrication (lying or distorting the truth)
  • helping others to cheat
  • unauthorized changes on official documents
  • pretending to be someone else or having someone else pretend to be you
  • making or accepting bribes, special favors, or threats
  • any other behavior that violates academic integrity

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Details of the Code of Academic Conduct can be found in the Student Handbook.

OUTLINE OF TOPICS:

  1. The Executive Support Specialist Career
  2. The History of Executive Support
  3. An Overview of Executive Support Skills
  4. How Organizations are Constructed
  5. Power and Its Use in Organizations
  6. Executive Careers and How They Develop
  7. How Executives Can Derail
  8. Executive Impression Management
  9. Executive Planning and Goal Setting Building a Partnership Relationship
  10. Executive Time Management Systems
  11. Managing the Responsibilities of the Executive’s Subordinates
  12. Management of Suspense Activities
  13. Information Technology Tools for Executive Support
  14. Management of the Information Life Cycle
  15. Business Etiquette
METHODS OF INSTRUCTION:

The course will be a combination of lecture-discussion and developmental exercises aimed at allowing students to discover and develop their executive support skills. Instruction will include the opportunity for practicing skills in exercises and simulations. Additionally, each student will be required to develop an executive support office plan for an executive.

COURSE PRACTICES REQUIRED:

All students will be expected to be active learners bringing their backgrounds and experiences to the class. They will be expected to come prepared to class and ready to contribute to the group experience. Additionally, they should be ready to offer and receive and act on constructive feedback from the class. Throughout the course, students will accomplish much of the work on teams.

INSTRUCTIONAL MATERIALS:

1. TEXTBOOK: The New Executive Assistant: Advice for Succeeding in Your Career, Melba J. Duncan, McGraw-Hill (Required)
2. TEXTBOOK: The Organizer: Secrets and Systems From the World’s Top Executive Assistants, Anna-Carin Jean, Harpercollins (Required)
3. Other readings and exercises as required.

 

METHODS OF EVALUATING STUDENT PROGRESS:

Evaluation will be based on assignments, tests, and participation.

OTHER COURSE INFORMATION:

Software Users!
Copying software is in violation of Federal law and College policies. Suspected violations will be vigorously investigated and if warranted, appropriate penalties applied.

Specifically, you do not have the right to:
1. Make copies of software for yourself or others.
2. Receive and use unauthorized copies of software.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the ASSIST office in Instructional Support Services. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.


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