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Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:

 

MKT 151 Customer Service

3

Three credit hours from the following:

3

 

MGT 101 Fundamentals of Supervision

 

 

MGT 121 Principles of Management

 

 

MGT 205 Organizational Behavior

 

 

MGT 232 Managing Diversity in the Workplace

 

Three credit hours from the following:

3

 

MKT 131 Principles of Marketing

 

 

MKT 161 Principles of Professional Selling

 

 

MKT 230 Consumer Behavior

 

 

MKT 249 Customer Relationship Management

 

Three credit hours from the following:

3

 

MGT 117 Human Relations in the Workplace

 

 

MGT 118 Effective Management Communications

 

 

MGT 210 Business Etiquette

 

 

PSY 101 Introduction to Psychology

 

 

SPE 103 Effective Speech

 

 

SPE 115 Interpersonal Communications between Cultures

 

 

 

Total Semester Hours for Certificate:

12

*May be completed entirely online.

Alumni Profile

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After dropping out of Southern Illinois University Carbondale, Nick Frankel embarked on a soul-searching journey.

 

IMPORTANT DATES


January 12
Faculty return for spring 2015 semester.

January 16
Winterim classes end.

January 19
Martin Luther King holiday, College closed.

January 20
Spring 2015 semester classes begin.

January 21
Winterim faculty grading due.

January 26
Last day to submit proof of residency, business service agreements and chargebacks/joint agreements.

February 15
Last day to withdraw from 16-week courses and have course dropped from record.

February 16
Presidents Day holiday, College closed.

February 17
Last day to change to audit for 16-week courses.

March 1
Incomplete (I) grades from fall 2014 semester for which faculty have not submitted final grades will become an "F" after this date.

Full Academic Calendar