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Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:


MKT 151 Customer Service


Three credit hours from the following:



MGT 101 Fundamentals of Supervision



MGT 121 Principles of Management



MGT 205 Organizational Behavior



MGT 232 Managing Diversity in the Workplace


Three credit hours from the following:



MKT 131 Principles of Marketing



MKT 161 Principles of Professional Selling



MKT 230 Consumer Behavior



MKT 249 Customer Relationship Management


Three credit hours from the following:



MGT 117 Human Relations in the Workplace



MGT 118 Effective Management Communications



MGT 210 Business Etiquette



PSY 101 Introduction to Psychology



SPE 103 Effective Speech



SPE 115 Interpersonal Communications between Cultures




Total Semester Hours for Certificate:


*May be completed entirely online.

Alumni Profile

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Oakton holds a special place for John Nebl, a police officer who took classes at the College during the 1980s. Not only did he find his vocation, he also found his wife.



November 11
Veterans Day holiday. College closed.

November 18
Registration opens for spring 2016 semester.

November 26, 27
Thanksgiving Recess. College closed.

November 28, 29
Thanksgiving Recess. No classes, College open. (Most offices closed.)

December 24 - January 3
College closed.

January 11
Faculty return for spring 2016 semester.

January 15
Winterim classes end.

January 18
Martin Luther King holiday. College closed.

January 19
Spring 2016 semester classes begin.

January 20
Winterim faculty grading due.

Full Academic Calendar