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Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:

 

MKT 151 Customer Service

3

Three credit hours from the following:

3

 

MGT 101 Fundamentals of Supervision

 

 

MGT 121 Principles of Management

 

 

MGT 205 Organizational Behavior

 

 

MGT 232 Managing Diversity in the Workplace

 

Three credit hours from the following:

3

 

MKT 131 Principles of Marketing

 

 

MKT 161 Principles of Professional Selling

 

 

MKT 230 Consumer Behavior

 

 

MKT 249 Customer Relationship Management

 

Three credit hours from the following:

3

 

MGT 117 Human Relations in the Workplace

 

 

MGT 118 Effective Management Communications

 

 

MGT 210 Business Etiquette

 

 

PSY 101 Introduction to Psychology

 

 

SPE 103 Effective Speech

 

 

SPE 115 Interpersonal Communications between Cultures

 

 

 

Total Semester Hours for Certificate:

12

*May be completed entirely online.

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Alumni Profile

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Paul Johnson developed a passion for psychology at Oakton. Now he wears two hats - Professor of student development and Professor of psychology.

 

IMPORTANT DATES


April 9
Registration opens for fall 2014 semester.

May 15, 16
Evaluation Days.

May 16
Last day of student attendance.

May 19
Grading Day
Faculty on campus and available to students at designated times.

May 19
Summer 2014 interim classes begin.

May 20
Faculty grading due.

May 20
Commencement

May 26
Memorial Day holiday. College closed.

June 9
Classes begin for summer 2014 eight-week session.

June 9
Three-week First Summer Interim faculty grading due.

June 16
Classes begin for summer 2014 seven-week session.

Full Academic Calendar