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Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:

 

MKT 151 Customer Service

3

Three credit hours from the following:

3

 

MGT 101 Fundamentals of Supervision

 

 

MGT 121 Principles of Management

 

 

MGT 205 Organizational Behavior

 

 

MGT 232 Managing Diversity in the Workplace

 

Three credit hours from the following:

3

 

MKT 131 Principles of Marketing

 

 

MKT 161 Principles of Professional Selling

 

 

MKT 230 Consumer Behavior

 

 

MKT 249 Customer Relationship Management

 

Three credit hours from the following:

3

 

MGT 117 Human Relations in the Workplace

 

 

MGT 118 Effective Management Communications

 

 

MGT 210 Business Etiquette

 

 

PSY 101 Introduction to Psychology

 

 

SPE 103 Effective Speech

 

 

SPE 115 Interpersonal Communications between Cultures

 

 

 

Total Semester Hours for Certificate:

12

*May be completed entirely online.

Alumni Profile

preview image
Oakton holds a special place for John Nebl, a police officer who took classes at the College during the 1980s. Not only did he find his vocation, he also found his wife.

 

IMPORTANT DATES


March 25
Registration opens for summer 2015.

March 29
Last day to withdraw with a "W" from 16-week courses; Students will receive a grade in all courses in which they are enrolled after March 29.

April 8
Registration opens for fall 2015 semester.

May 14, 15
Evaluation Days.

May 15
Last day of student attendance.

May 18
First summer 2015 interim classes begin.

May 18
Grading Day.
Faculty on campus and available to students at designated times.

May 19
Faculty grading due.

May 19
Commencement.

May 25
Memorial Day holiday, College closed.

June 8
Summer 2015 eight-week session begins.

Full Academic Calendar