Primary Navigation
  • About
  • Academics
  • Continuing Education
  • Admission
  • Student Life
  • Student Services
  • Library
  • News and Events
  • Giving

Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:

 

MKT 151 Customer Service

3

Three credit hours from the following:

3

 

MGT 101 Fundamentals of Supervision

 

 

MGT 121 Principles of Management

 

 

MGT 205 Organizational Behavior

 

 

MGT 232 Managing Diversity in the Workplace

 

Three credit hours from the following:

3

 

MKT 131 Principles of Marketing

 

 

MKT 161 Principles of Professional Selling

 

 

MKT 230 Consumer Behavior

 

 

MKT 249 Customer Relationship Management

 

Three credit hours from the following:

3

 

MGT 117 Human Relations in the Workplace

 

 

MGT 118 Effective Management Communications

 

 

MGT 210 Business Etiquette

 

 

PSY 101 Introduction to Psychology

 

 

SPE 103 Effective Speech

 

 

SPE 115 Interpersonal Communications between Cultures

 

 

 

Total Semester Hours for Certificate:

12

*May be completed entirely online.

Alumni Profile

preview image
Looking for a new sense of purpose in life, Gerard Christianson embarks on a spiritual journey.

 

IMPORTANT DATES


September 1
Labor Day holiday. College closed.

September 2
Last day to submit proof of residency, business service agreements and chargebacks/joint agreements.

September 21
Last day to withdraw from 16-week courses and have course dropped from record.

September 22
Last day to change to audit for 16-week courses.

July 31
Classes end.

October 5
Incomplete (I) grades from summer 2014 semester for which faculty have not submitted final grades will become an "F" after this date.

October 10
Last day for filing Graduation Petitions.

October 26
Last day to withdraw with a "W" from 16-week courses; Students will receive a grade in all courses in which they are enrolled after October 26.

November 11
Veterans Day holiday. College closed.

November 19
Registration opens for spring 2015 semester.

Full Academic Calendar