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Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:

 

MKT 151 Customer Service

3

Three credit hours from the following:

3

 

MGT 101 Fundamentals of Supervision

 

 

MGT 121 Principles of Management

 

 

MGT 205 Organizational Behavior

 

 

MGT 232 Managing Diversity in the Workplace

 

Three credit hours from the following:

3

 

MKT 131 Principles of Marketing

 

 

MKT 161 Principles of Professional Selling

 

 

MKT 230 Consumer Behavior

 

 

MKT 249 Customer Relationship Management

 

Three credit hours from the following:

3

 

MGT 117 Human Relations in the Workplace

 

 

MGT 118 Effective Management Communications

 

 

MGT 210 Business Etiquette

 

 

PSY 101 Introduction to Psychology

 

 

SPE 103 Effective Speech

 

 

SPE 115 Interpersonal Communications between Cultures

 

 

 

Total Semester Hours for Certificate:

12

*May be completed entirely online.

Alumni Profile

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After dropping out of Southern Illinois University Carbondale, Nick Frankel embarked on a soul-searching journey.

 

IMPORTANT DATES


March 1
Incomplete (I) grades from fall 2014 semester for which faculty have not submitted final grades will become an "F" after this date.

March 13
Last day for filing Graduation Petitions.

March 16 -22
Spring Break.

March 23
Classes resume after Spring Break

March 25
Spring 2015 semester classes begin.

March 29
Last day to withdraw with a "W" from 16-week courses; Students will receive a grade in all courses in which they are enrolled after March 29.

April 8
Registration opens for fall 2015 semester.

May 14, 15
Evaluation Days.

May 15
Last day of student attendance.

May 18
First summer 2015 interim classes begin.

Full Academic Calendar