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Applied Business

Customer Service Certificate*
12 Semester Credit Hours; Curriculum: 0251

Required Courses for a Certificate:

Credit Hours:

 

MKT 151 Customer Service

3

Three credit hours from the following:

3

 

MGT 101 Fundamentals of Supervision

 

 

MGT 121 Principles of Management

 

 

MGT 205 Organizational Behavior

 

 

MGT 232 Managing Diversity in the Workplace

 

Three credit hours from the following:

3

 

MKT 131 Principles of Marketing

 

 

MKT 161 Principles of Professional Selling

 

 

MKT 230 Consumer Behavior

 

 

MKT 249 Customer Relationship Management

 

Three credit hours from the following:

3

 

MGT 117 Human Relations in the Workplace

 

 

MGT 118 Effective Management Communications

 

 

MGT 210 Business Etiquette

 

 

PSY 101 Introduction to Psychology

 

 

SPE 103 Effective Speech

 

 

SPE 115 Interpersonal Communications between Cultures

 

 

 

Total Semester Hours for Certificate:

12

*May be completed entirely online.

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Alumni Profile

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Oakton holds a special place for John Nebl, a police officer who took classes at the College during the 1980s. Not only did he find his vocation, he also found his wife.

 

IMPORTANT DATES


March 2
Incomplete (I) grades from fall 2013 semester for which faculty have not submitted final grades will become an "F" after this date.

March 14
Last day for filing Graduation Petitions.

March 17 – 23
Spring break

March 24
Classes resume after spring break.

March 26
Registration opens for summer 2014 sessions.

March 30
Last day to withdraw with a "W" from 16-week courses.

April 9
Registration opens for fall 2014 semester.

May 15, 16
Evaluation Days.

May 16
Last day of student attendance.

May 19
Grading Day Faculty on campus and available to students at designated times.

Full Academic Calendar