Reporting Technical Problems

See this flowchart to help determine whether your connection problem is with your local computer, your ISP, or Oakton. You may want to print out a copy or save it locally so it’s handy when problems arise. Note that this chart mostly applies to PC users taking a WebCT-based class. University Access class students who follow the troubleshooting steps should make their status clear when they call the college as this presents a fourth possible area of trouble.

As a general rule, always contact your instructor when you have difficulties. He or she will want to at least be aware.

If, after looking at the chart, you determine the problem is not with your computer or with your ISP, contact the Alternative Education office at (847) 635-1971 and they will direct your call to the right tech support people.