Introduction to Business Telecommunications

I.     Course Prefix/Number: CAB 182

       Course Name: Introduction to Business Telecommunications

       Credits: 4 (4 lecture; 1 lab)

II.    Prerequisite

Hands-on computer experience using software that runs in a Windows operating system environment

III.   Course (Catalog) Description

Course is an overview of data communication and networks. It covers the development of essential soft skills and hard skills needed to work effectively with network administrators, network installers, and network designers. Emphasis is placed on the basic features, operations, and limitations of different types of computer networks.

IV.   Learning Objectives

A. Identify the basic components of a computer network and be able to describe how the components interact with each other.

B. Identify the functions of each type of network system and the advantages and disadvantages of each.

C. List the various transmission media and be able to explain the characteristics of each.

D. Recognize and be able to explain the basics of data communications.

E. Identify and explain the various types of error detection and error corrections schemes.

F. Describe the basic operating procedures of the Internet; and how it relates to data and voice communications.

G. Compare and contrast the differences between wireless telephone systems.

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

A.    Introduction to Telecommunication

   1.    Field of Telecommunication
      a.    Definitions
      b.    Telecommunications Systems
   2.    Telecommunications in Modern Society
      a.    Industries that use Telecommunication
      b.    Telecommunications in Personal Communities
      c.    Telecommunications in Business Organization
   3.    Restructuring of Telecommunications Industry
      a.    Technological Developments
      b.    FCC and Court Decisions
   4.    Today’s Telecommunications
      a.    Careers in Telecommunications
      b.    Education in Telecommunications

B.    Early History of Telecommunications
   1.    Methods of Communication
   2.    Early History of Telegraphic Communication
   3.    History of Telephony

C.    Structure and Regulation of the Telecommunications Industry
   1.    Common Carriers
   2.    Government Regulations

D.    Telephone Structure and Regulation of the Telecommunications Industry
   1.    Common Carriers
   2.    Government Regulations
E.    Principles of Telecommunications Management
   1.    Historical Perspective
   2.    Telephone Management
   3.    Managing the Established Telephone System

F.    Telemarketing

G.    Recent Developments in Telecommunications
   1.    Technology
   2.    New Developments in Telecommunications
      a.    Services for the Home
      b.    Business Services
      c.    Electronic Office

H.    Introduction to LAN’s
   1.    What is a Network?
   2.    LAN future

I.    LAN Fundamentals

J.    Capabilities and Benefits of a Local Area Network

K.    Overview of the Internet and the World Wide Web

L.    Guided exploration of Internet resources using Netscape Navigator or Internet Explorer or Mozilla

M.    Electronic Mail and Discussion Lists
   1.    Explanation of the E-mail systems
   2.    Discussion lists, Listservs
   3.    Subscribing to a discussion list
   4.    E-mail etiquette
   5.    Newsgroups, FAQ’s

N.    Searching the World Wide Web
   1.    Exploring WWW Search Engines
   2.    Additional Navigation tools
   3.    Evaluating the credibility of Internet resources

O.    Internet Issues
   1.    Discussion of ethical and legal issues in the use of the Internet: copyrights, censorship, privacy, etc.
   2.    Discussion of ways the Internet is changing work, education, communication, etc.

VII.  Methods of Instruction

A.    Lecture
B.    Discussion
C.    Field Trips
D.    Speakers
E.    Mini-Group Activities
F.    Demonstrations
G.    Films
H.    Hands-on exercises
I.    Show and Tell items
Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

A.  Attend class
B.  Participate in class
C.  Complete required assignments and Exams.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

X.    Methods of Evaluating Student Progress

Evaluation will be based on assignments, tests, participation, and attendance.

XI.   Other Course Information

Software users! Copying software is in violation of Federal law and College policies. Suspected violations will be vigorously investigated and if warranted, appropriates penalties will be applied.  Specifically, you do not have the right to; Make copies of software for yourself or others or receive and use unauthorized copies of software.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at