Basic Business Skills

I.     Course Prefix/Number: MGT 105

       Course Name: Basic Business Skills

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite


III.   Course (Catalog) Description

Course provides a basic understanding of business and development of entry-level skills expected in a new employee who seeks success in today’s competitive global workplace regardless of specific academic background.  Class activities will enable students to create a professional growth plan, develop technology, supervisory, customer service and teamwork skills, work with budgets, and understand the basic concepts of sales, marketing, planning and goal-setting. 

IV.   Learning Objectives

Upon completion of this class, students will have created a personal development plan to pursue a career.  In addition, the student will be able to:

•    Find and use business information
•    Apply basic concepts of supervision
•    Identify the basic parts of an organization and explain how they work together to create a successful enterprise
•    Apply team building theory to the creation and development of successful teams and be an effective team member
•    Use conflict resolution techniques
•    Demonstrate basic information technology skills including  word processing, spreadsheets, databases, and the world wide web
•    Apply basic concepts of communication and demonstrate the ability to overcome barriers to effective communication
•    Explain how quality processes are employed by organizations to continuously improve products or services
•    Work with budgets and make simple bookkeeping entries
•    Demonstrate knowledge of  basic marketing concepts
•    Explain the basic elements of sales transactions
•    Apply concepts of customer service in basic organizational transactions
•    Apply basic concepts of planning and goal setting
•    Demonstrate social skills and emotional intelligence
•    Use critical and creative thinking to solve business problems
•    Demonstrate ethical behavior and discuss the importance of discretion

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

The following are my suggestions but you may want to wait until you have a book and use its table of contents:
•    Personal development plans and career planning
•    Goal setting and planning
•    Basic concepts of supervision
•    Parts of an organization
•    Team building
•    Conflict resolution
•    Basic information technology skills including  word processing, spreadsheets, databases, and the world wide web
•    Communication
•    Quality processes and improvement
•    Budgets
•    Bookkeeping
•    Basic marketing concepts
•    Sales transactions
•    Customer service
•    Social skills and emotional intelligence
•    Critical and creative thinking
•    Ethical behavior
•    Discretion

VII.  Methods of Instruction

The course will be a combination of lecture-discussion and developmental exercises aimed at allowing students to learn about basic business organizations and develop skills necessary for work success.  Instruction will include the opportunity for practicing skills in exercises and simulations.  Additionally, each student will be required to complete a personal career plan.

Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

All students will be expected to be active learners bringing their backgrounds and experiences to the class.  They will be expected to come prepared to class and ready to contribute to the group experience.  Additionally, they should be ready to offer and receive and act on constructive feedback from the class.  Throughout the course, students will accomplish much of the work on teams.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Varies by instructor

X.    Methods of Evaluating Student Progress

Factors that will go to make up your grade for the class are as follows:

Factor      Points      Percent

XI.   Other Course Information

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at