Quality Systems Leadership

I.     Course Prefix/Number: MGT 223

       Course Name: Quality Systems Leadership

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite


III.   Course (Catalog) Description

Course provides knowledge and skills to successfully implement quality management systems within an organization. Content includes development of the quality revolution; various quality program implementation strategies; current quality systems such as the Baldridge Criteria and ISO system. Focus is on understanding both human and analytical aspects of quality.

IV.   Learning Objectives

Upon completing this course, students will:

•    Understand quality as a socio-technical system integrating human needs and analytical methods
•    Understand elements of organizational change management applicable within the quality environment
•    Be able to use concepts of inclusion and empowerment to build commitment to quality systems
•    Use the quality planning cycle to design, implement, and control quality systems
•    Be able to use the seven major quality planning tool
•    Use the Baldridge Criteria to analyze an organization's quality culture
•    Use ISO 9000/14000 to help an organization build a quality organization
•    Understand concepts underlying and be able to lead organizational members in the creation of performance metrics

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

•    History of the Quality Revolution
•    Contributions of Shewhart, Deming, and Juran
•    The Plan, Do, Study, Act Quality Cycle
•    Counting, Customers, and Culture:  The Three Aspects of Quality Management
•    Assessing Organizational Readiness for Quality Management
•    Creating and Supporting a Quality Culture
•    Implementing the Change to Quality Management
•    The Contributions of Feigenbaum and Crosby
•    Contributions of Ishikawa and Taguchi
•    The Seven Basic Tools
•    Measurement and Metrics
•    What Types of Goals to Set
•    Quality Culture Assessment under the Baldridge Model
•    Implementing ISO 9000/14000 in Organizations

VII.  Methods of Instruction

Although basic information will be presented in a lecture-discussion format, the majority of learning will take place as a result of intensive teamwork on exercises and projects.  It will be desirable to include service learning projects.

Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

Students will be expected to attend all classes and participate as full contributing members of their teams.  Some out-of-class teamwork will be required.  Students will participate in service learning projects as directed.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Varies by instructor

X.    Methods of Evaluating Student Progress

Students will be evaluated on course content through tests and on processes through directed exercises and projects.

XI.   Other Course Information

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at www.oakton.edu/title9/.

Resources and support for LGBTQ+ students can be found at www.oakton.edu/lgbtq.