Student Health Insurance

Student Health Insurance is provided by:

First Agency, Inc. - 5071 W. "H" Avenue - Kalamazoo, MI 49009
1-800-243-6298 - Fax 269-381-3055
Agent - Bryan Cronen
www.1stagency.com

1. How much does the insurance cost?
The cost depends on the type of coverage you select - check the insurance brochure. Copies are available at the Health Services office on both campuses and the Information Desk at the Des Plaines campus. Students may also download the brochure and enrollment form at First Agency's web-site. Go to: www.1stagency.com, click on "programs", click on "college student accident and sickness", click on "Oakton Community College".

2. How do I file a claim?
After visiting your doctor, send a completed claim form along with your itemized bills to First Agency. If you pay at the time of the visit, be sure to send in a copy of the check or receipt so you can be reimbursed right away.

3. Where do I get claim forms?
Domestic students can get them at Health Services (RM 1210), in the brochure rack by the Information Desk on the DP campus or on line at: www.1stagency.com, click on "forms", then click on College Student Accident and Sickness Claim Form. International students should contact Bunny Lynn in Admissions at extension 1713.

4. What if I have an accident?
Seek medical care immediately. They will ask about your health insurance - you will present your insurance card (which you carry at all times). Upon receipt of treatment, follow step #3.

5. What hospital should I go to?
You may go to any hospital convenient to you; there are no "assigned" hospitals with First Agency.

6. How many classes do I have to take to be eligible for health insurance?
All eligible students need to take at least 6 credit hours to be eligible for the insurance plan.

7. How can I pay for the insurance? Can I make payments?
Check or money order, premium is due in full at the time you sign up for the insurance.

8. Will I receive an insurance card? How long does it take?
You will receive an insurance card within 10 business days of payment. If you do not receive your card by then, call the toll free number.

9. Is there an enrollment period for this insurance?
Yes, the enrollment period ends 30 days after the first day of school fall semester or 30 days after the start of spring semester for new students starting that semester.  There is no enrollment period for students in a health career program.  See the brochure for other exceptions.

10. How can I find a doctor that takes this insurance?
Some already work with First Agency and bill you for services - others make you pay "up-front" at the time of service. It is important to call and inquire before you are treated and have a bill.