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Grievance Policy

If you feel that you have been unfairly or improperly treated due to a disability, you may contact the Special Needs Coordinator of the ASSIST office, Teresa O'Sullivan at 847-635-1759. In accordance with the Americans with Disability Act and in compliance with section 504 of the Rehabilitation Act of 1973, students have a right to request accommodations and to receive fair treatment within the educational system of Oakton Community College. Oakton Community College is committed to resolving disagreements regarding accommodations.

The process, steps, and timelines for filing a grievance are as follows:

Students shall initially express concern with the appropriate faculty/staff member in an informal manner. Any such complaint must be presented within ten school days (not counting weekends) of the occurrence giving rise to the complaint. The Special Needs Coordinator of the ASSIST office is involved, as needed, to clarify rights, policies, and procedures for both parties.

If the complaint is not resolved after the informal discussion, the student must appeal in writing within ten days after the informal discussion to the Assistant Vice President of Student Affairs/Office of Access, Equity and Diversity for a formal hearing.

The written complaint shall include:

  • The issue involved in the alleged discriminitory act
  • Identification of the complaining party's alleged disability
  • The date(s) of the alleged discriminatory act(s)
  • Details of what allegedly occurred
  • Identification of witnesses who have knowlege of the alleged discrimination

The Assistant Vice President will convene a panel to hear the case. The members of the panel shall be at the discretion of the Assistant Vice President. Within fifteen (15) days, the formal hearing will take place. A decision will be rendered within ten (10) days of the formal hearing.

If the results of the review are unsatisfactory to either party, an appeal in writing can be made to the President of the College. The President shall issue a written response within ten (10) days of the receipt of the appeal. The decision of the President shall be final.

If it is determined that law and/or college policy was violated, a remedy to the problem will be offered. If it is determined that there was no violation, the complainant will be informed and other options for possible resolution of the complaint will be explained.

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