Administrative Office Management and Professional Development

I.     Course Prefix/Number: CAB 180

       Course Name: Administrative Office Management and Professional Development

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite


III.   Course (Catalog) Description

Course provides a dynamic and integrated approach to the ever-changing demands and responsibilities of the office professional in today’s global job market. It is designed for the student who would like to develop the essential soft skills and hard skills needed in office administration for a wide range of industries and companies. Emphasis is placed on integrating skills using appropriate software applications and developing critical-thinking skills, problem-solving skills, and decision-making skills in real-life applications. Recommendation: Basic computer coursework or comparable work experience.

IV.   Learning Objectives

  1. Explain the world of office administration in terms of the global job market and a diverse workforce.
  2. Acquire the skills and qualities necessary for administrative professionals.
  3. Develop critical thinking, decision-making, and problem-solving skills through various hands-on individual activities and team-building projects.
  4. Create a professional growth plan.
  5. Integrate various software applications and decision-making skills to complete office management projects.

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

  1. The World of Office Administration
    1. The Growing Job Market
    2. Employer Expectations
    3. Employer/Employee Responsibilities
  2. What is a Professional?
    1. Critical Thinking Skills and Team Building Skills
    2. Business Etiquette
  3. Time Management
    1. Strategies for Managing, Organizing, and Prioritizing your Workload
    2. Develop a Professional Growth Plan
  4. Working Ethically
  5. Understanding the Workplace Team
  6. Customer Service Skills
  7. Improving Communication Skills
    1. Listening Skills
    2. Written and Verbal Communication
  8. Develop Presentation Skills
  9. Telecommunication Tools
  10. Planning Meetings, Events, and Conferences
  11. Managing Records and Handling Mail
  12. Coordinating Business Travel
  13. Researching the Job Market
    1. Preparing for Employment and Advancement Opportunities
    2. Developing Job Interview Skills
  14. Understanding Leadership and Management

VII.  Methods of Instruction

Structured class including lectures, demonstrations, team-building activities, computer activities, and possible speakers and field trips.

Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

  1. Attend class
  2. Participate in class
  3. Complete required assignments and tests

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Textbooks, online resources, and such other materials deemed appropriate for the topic and assigned by the program and instructor.
Software:  Current version of software required and assigned by the program and the instructor.

X.    Methods of Evaluating Student Progress

Evaluation based on assignments, tests, and participation.

XI.   Other Course Information

Software Users!  Copying software is in violation of Federal law and College policies.  Suspected violations will be vigorously investigated and if warranted, appropriate penalties applied.

Specifically, you do not have the right to:

  1. make copies of software for yourself or others.
  2. receive and use unauthorized copies of software.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at

Electronic video and/or audio recording is not permitted during class unless the student obtains written permission from the instructor. In cases where recordings are allowed, such content is restricted to personal use only. Any distribution of such recordings is strictly prohibited. Personal use is defined as use by an individual student for the purpose of studying or completing course assignments.

For students who have been approved for audio and/or video recording of lectures and other classroom activities as a reasonable accommodation by Oakton’s Access Disabilities Resource Center (ADRC), applicable federal law requires instructors to permit those recordings. Such recordings are also limited to personal use. Any distribution of such recordings is strictly prohibited.

Violation of this policy will result in disciplinary action through the Code of Student Conduct.