Business Desktop Deployment

I.     Course Prefix/Number: CNS 155

       Course Name: Business Desktop Deployment

       Credits: 3 (3 lecture; 1 lab)

II.    Prerequisite

Recommend CNS 111 or consent of instructor, coordinator, or program chair

III.   Course (Catalog) Description

Course provides knowledge and skills to successfully deploy Microsoft Windows business desktop operating systems and applications throughout a business enterprise. Course also introduces the deployment life cycle, which consists of planning for the deployment, building and customizing the deployment method, and then implementing the actual deployment. Course covers the most recent release of Microsoft Windows to prepare students for the Microsoft Certified Information Technology Professional (MCITP) and/or Microsoft Certified Technology Specialist (MCTS) certifications.

IV.   Learning Objectives

After completing this course, students will:

  1. Demonstrate knowledge and skills to deploy Microsoft Windows desktop using guidelines, processes, and the tools used throughout life-cycle
  2. Plan, analyze and deploy Windows desktops and mitigate applications compatibility
  3. Capture and restore user state information while workstations are deployed.
  4. Deploy and test automated installation technologies to create, customize and deploy a computer image based upon a Windows desktop
  5. Design and deploy Windows using Business Desktop Deployment (BDD) technologies
  6. Design and test Windows using Zero Touch Installation technologies
  7. Identify and test an appropriate methodology to deploy operating systems and applications
  8. Create and deploy and secure Windows desktop during customization
  9. Analyze and deploy Microsoft Office applications in a multilingual network environment

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

  1. Preparing to Deploy Windows Business Desktops – Overview of the Windows Desktop Deployment Process, tools and technologies used in the desktop deployment life cycle. Use of process and team guidance tools provided by Microsoft. Understanding Volume Activation
  2. Application Compatibility Remediation - Resolving application compatibility issues. Use of tools designed to help inventory, analyze, and mitigate application/operating system compatibility issues and application document type compatibility problems.
  3. User State Migration - Overview of the user state migration process and the different tools that can be used for various migration scenarios.
  4. Automated Installation Technologies – Overview and use of the Windows Installation Architecture with the underlying architecture of the computer imaging system that is used to create and deploy a custom image of a Windows desktop. Benefits and considerations of the Microsoft Office setup architecture.
  5. Deploying Windows Using BDD – Overview, concepts and use of various deployment methods and customizations including multilingual deployment.
  6. Deploying Windows desktop Using BDD Zero Touch Installation – Introduce requirements to support Zero Touch installations and the SMS Operating System Deployment (OSD) Feature Pack.
  7. Securing a Windows Desktop - Overview of Desktop Security and introduction of the new security features incorporated into Windows and how to incorporate the features into the deployment processes..

VII.  Methods of Instruction

A combination of lectures, lab, and on-line activities will be used to master the material.
Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

  • Read Microsoft Official Learning Product or Microsoft Official Curriculum course materials and other assigned course resources
  • Attend and participate in class lecture and laboratories
  • Complete required assignments, exercises, quizzes, and examinations.

Course may be taught as face-to-face, media-based, hybrid or online course.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

  • Textbook and Lab book: Microsoft Official Curriculum for Windows
  • Current Self-Test Software
  • Software manuals

X.    Methods of Evaluating Student Progress

Quizzes; examinations; completion of lab assignments, exercises, and LAN Projects

XI.   Other Course Information

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at

Electronic video and/or audio recording is not permitted during class unless the student obtains written permission from the instructor. In cases where recordings are allowed, such content is restricted to personal use only. Any distribution of such recordings is strictly prohibited. Personal use is defined as use by an individual student for the purpose of studying or completing course assignments.

For students who have been approved for audio and/or video recording of lectures and other classroom activities as a reasonable accommodation by Oakton’s Access Disabilities Resource Center (ADRC), applicable federal law requires instructors to permit those recordings. Such recordings are also limited to personal use. Any distribution of such recordings is strictly prohibited.

Violation of this policy will result in disciplinary action through the Code of Student Conduct.