Fire Department Administration II

I.     Course Prefix/Number: FIR 218

       Course Name: Fire Department Administration II

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite

Basic Operations Firefighter – Required, Advance Firefighter - Recommended

III.   Course (Catalog) Description

This course examines fire department operations. The content includes procedures of municipal fire alarm systems, radio facilities, dispatching to emergency alarms, basic operational procedures for various types of fire and emergency situations, and fire loss data, manpower productivity and utilization, grading of fire defenses, community public relations, and public education in fire and life safety. The course includes methods for organizing fire prevention inspections, code enforcement, and special fire prevention campaigns.

This course meets the standards set forth by the Office of the Illinois State Fire Marshal (OSFM) and the guidelines of the National Fire Protection Association (NFPA).

IV.   Learning Objectives

Upon completion of this course, the student will be able to:

  1. Identify OSFM requirements for Fire Officer I Certification.
  2. Demonstrate the principles of communications and the role of the Company Officer.
  3. Understand the characteristics of effective motivation and leadership role of the Fire Officer I.
  4. Recognize the supervisor’s role in effectively managing critical incidents.
  5. Understand and demonstrate the functions of planning, organizing, leading, and evaluating as it relates to the fire service.
  6. Understand the disciplinary process using case studies and presentations.
  7. Consider how supervisors promote fire service professionalism and enhance the image of their community through their leadership and integrity.

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

  • Introduction, OSFM Requirements, Homework Requirements
  • Accident / Injury Investigations
  • Understanding Community Needs
  • Community Risk Reduction
  • Performance Reviews
  • Conflict Management
  • Problem Employee
  • Employee Performance Appraisal
  • Coaching & Counseling the Problem Employee
  • DISC
  • Applying HR Policy & Procedures
  • Interpersonal Communication
  • Responding to Citizens Concerns
  • Complaint Investigations
  • Group Behavior
  • Member Related Issues – Employee Stress 
  • Firefighter Behavioral Health
  • Problem Employee
  • Counseling the Employee
  • Understanding Community Needs
  • Community Risk Reduction
  • Levels of Service

OSFM Fire Officer I Leadership 2 Objectives:

Fire Officer I

Leadership 2

Course Objectives (11-1-09)

Unit I  Introduction and Orientation

Identify the requirements for Fire Officer I Certification as prescribed by the Office of the State Fire Marshal, Division of Personnel Standards and Education.

4L2-1.2 Identify the requirements for course completion as prescribed by the authority having jurisdiction over the course delivery.
4L2-1.3 Understand the importance of course objectives in relation to the students’ comprehension and performance of course content.
Unit II  Member Related Issues (4.2.4)
4L2-2.1            Identify how stress affects firefighters
4L2-2.2 Identify symptoms that may cause critical incident stress to firefighters
4L2-2.3 Identify the symptoms of member-related problems in the areas of substance abuse, situational stress, and behavioral changes
4L2-2.4 Identify the appropriate action to be taken for member related problems according to the policies and procedures established by the authority having jurisdiction.
4L2-2.5 Identify legal considerations in regards to confidentiality, duty to act, and procedural issues.
4L2-2.6 Describe the services available through an employee assistance program (EAP).
4L2-2.7 Identify action options in the absence of an established department policy.
Unit III Applying Human Resource Policy and Procedures (4.2.5)
4L2-3.1 Understand the principles of supervision and basic human resource management.
4L2-3.2 Coordinate the completion of assigned tasks and projects.

Identify how each of the following affects the group behavior within the organization:

  1. Individual behavior
  2. Motivating the member
  3. Handling disputes
  4. Introducing changes
  5. Gaining cooperation
  6. Supervisory cooperation
  7. Job attitude
  8. Emotional status/stress
  9. Handling the problem member

Demonstrate the ability to enhance leadership in a group situation, including:

  1. Building group cohesion and morale
  2. Managing interpersonal & inter group conflict
  3. Understand and managing concepts of innovation and change
4L2-3.5 Develop a system for completing tasks and projects

Demonstrate how to objectively evaluate and counsel personnel to encourage their development

Unit IV  Understanding Community Needs (4.3.1)
4L2-4.1 Understood community demographics
4L2-4.2 Understood community risk reduction programs
4L2-4.3 Identify methods of determining the needs of the community
Unit V Responding to Citizen Concerns (4.3.2)
4L2-5.1 Describe the difference between customer service and customer satisfaction
4L2-5.2 Describe how to deal with citizen complaints
4L2-5.3 Demonstrate the procedures to follow when handling citizen complaints and inquiries. 
Unit VI  Responding to Public Inquiry (4.3.3)
4L2-6.1 Identify public inquiry, policy and procedure, in regards to:
  1. Taking requests for department involved community programs
  2. Taking request for fire prevention program
  3. Taking media requests
  4. Handling Freedom of Information requests
UNIT VII Company Level Administrative Functions (4.4.1, 4.4.2)
4L2-7.1 Discuss the communication cycle
4L2-7.2 Identify the relationship between formal and informal communication within a unit; how to enhance their ability to reduce the negative effects of gossip & rumor
4L2-7.3 Understand the record keeping system used by the authority having jurisdiction
4L2-7.4 Complete the following reports, given the report forms and all pertinent information according to the local authority having jurisdiction.
4L2-7.5 Complete the following reports, given the report forms and all pertinent information according to the local authority having jurisdiction.
  1. Station activity log or journal
  2. NIFIRS/Incident reports
  3. Correspondence
  4. Maintenance reports
  5. Training
UNIT VIII Company Level Health & Safety Responsibilities (4.7.1)
4L2-8.1 Identify the causes of unsafe acts or conditions that result in fire department accidents, injuries, or deaths
4L2-8.2            Identify the most common causes of personal injury to the fire fighter.
4L2-8.3 Identify procedures or equipment that could be changed to prevent the injury
4L2-8.4 Identify the components of the health and safety program for the authority having jurisdiction
4L2-8.5 Identify how the fire officer would implement a department safety regulation at the company level

Describe emergency scene safety responsibilities at the company level


UNIT IX Accident / Injury Investigations (4.7.2)
4L2-9.1 Identify the procedures for conducting an initial accident investigation for incidents involving personnel, equipment, and apparatus

Complete an accident investigation and prepare a report in clear, concise language for transmittal to a superior officer

UNIT X Departmental Policies and Procedures
4L2-10.1 Identify how the company officer would enforce an existing departmental personnel policy at the company level
4L2-10.2 Identify how the company officer would implement a new departmental personnel policy at the company level
4L2-10.3 Identify methods for the company officer to recommend changes to an existing department policy or to introduce a new department policy

VII.  Methods of Instruction

  • Lectures
  • Handouts
  • Videos
  • Case Histories
  • Scenarios
  • Classroom Discussion
  • Group Interaction
  • Individual Presentations

Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

  • Reading
  • Writing
  • Using References
  • Decision-making
  • Group Participation
  • Group Interaction
  • Class Discussion
  • Individual Presentations
  • Practical Exercises
  • Homework Exercises
  • Quizzes
  • Written Exam

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Course Required Text: Fire Officer Principles and Practice 3rd Edition, NFPA & IAFC, Jones and Bartlett, 2015

Course references include:

Fire Department Company Officer, IFSTA, 5th Edition, 2014

Chief Officer, 3rd Edition, IFSTA, 2014

Fire and Emergency Services Administration: Management and Leadership Practices, Smeby, L. Charles Jr., 2nd Edition, Jones and Bartlett, 2014.

The Fire Chief's Handbook, by Coleman, R. [et al.], PennWell Corporation, 7th Edition, 2015 

Management in the Fire Service. Carter, H., Rausch, E., 4th Edition, National Fire Protection Association, 2008. (FESHE)

X.    Methods of Evaluating Student Progress

Grading Scale: 90-100 A
80-89 B
70-79 C
60-69 D
59 and below F
Point Value Point Value
Homework #1 – Community Demographics & Freedom of Information 5.0 points 10/18/16
Homework #2 – Risk Assessment Tool and Identify Target Hazards 15 points 10/20/16
Homework #3 – Written Correspondence (Extra Credit possible) 15 points 10/21/16
Group Project 10 points 10/21/16
Quiz 1 05 points 10/18/16
Quiz 2 05 points 10/19/16
Quiz 3 05 points 10/20/16
Final Exam 50 points 10/21/16
TOTAL 100 points

XI.   Other Course Information

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at

Electronic video and/or audio recording is not permitted during class unless the student obtains written permission from the instructor. In cases where recordings are allowed, such content is restricted to personal use only. Any distribution of such recordings is strictly prohibited. Personal use is defined as use by an individual student for the purpose of studying or completing course assignments.

For students who have been approved for audio and/or video recording of lectures and other classroom activities as a reasonable accommodation by Oakton’s Access Disabilities Resource Center (ADRC), applicable federal law requires instructors to permit those recordings. Such recordings are also limited to personal use. Any distribution of such recordings is strictly prohibited.

Violation of this policy will result in disciplinary action through the Code of Student Conduct.