Human Relations in the Workplace

I.     Course Prefix/Number: MGT 117

       Course Name: Human Relationships in the Workplace

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite


III.   Course (Catalog) Description

Introductory course stressing “people” skills and utilizing these skills in an increasingly team-based and customer-oriented workplace. Content provides opportunities to become more effective in discerning, ethical, flexible, perceptive behaviors while working with people. Special attention is given to appropriate communications skills, working on diverse teams, multinational and diversity awareness, discrimination and biases in the workplace, appearance and business etiquette.

IV.   Learning Objectives

Upon successful completion of this course the student should be able to:

  1. Explain why human relations skills are important in today’s workplace and outline the evolution of human relations in the workplace.
  2. Demonstrate the ability to work effectively with others with diverse backgrounds, personalities, and values as well as in diverse groups to solve problems and make decisions
  3. Demonstrate appropriate business etiquette
  4. Make ethical decisions when dealing with issues of diversity and human relations
  5. Differentiate between discrimination and prejudice and explain and apply discrimination laws that govern human relations in the workplace such as laws regarding sexual harassment, age, gender, national origin, race, sexual orientation, religion, and veteran status.
  6. Describe strategies for managing emotions in the workplace
  7. Apply conflict-resolution tools and strategies
  8. Appropriate use of verbal and non-verbal communication, including e-mail, and explain the role and impact of the “grapevine” as a form of organizational communication.
  9. Explain the role of politics and its impact on human relations in the workplace.
  10. Demonstrate the ability to work in diverse groups to solve problems and make decisions

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

  1. Importance of human relations and its evolution in the workplace.
  2. Working with others who have diverse backgrounds, values, and personalities
  3. Working in diverse groups to solve problems and make decisions
  4. Business etiquette
  5. Diversity, human relations, and ethical decision
  6. Discrimination versus prejudice
  7. Discrimination laws that govern human relations in the workplace
    1. sexual harassment
    2. age
    3. gender
    4. national origin
    5. race
    6. sexual orientation
    7. religion
    8. Veteran status.
  8. Managing emotions in the workplace
  9. Conflict-resolution tools and strategies
  10. Verbal and non-verbal communication, including e-mail and the “grapevine
  11. The role of politics and its impact on human relations in the workplace

VII.  Methods of Instruction

Lectures, discussion, reading, guest speakers, field trips, assignments, and exams at instructor discretion.
Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

Course content and assignments encourage critical thinking and require college-level reading and writing of English.  Students are expected to complete assignments, take tests, attend, and participate in class.

Course may be taught as face-to-face, hybrid or online course.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Human Relations, by Dalton, Hoyle, Watts;

Southwestern (Required)

X.    Methods of Evaluating Student Progress

Course grades will be determined by the student's demonstration of proficiency regarding course objectives and understanding of the course material based on the following as determined by the instructor: Class discussion, in- and out-of-class individual and group assignments and activities, attendance and participation, Internet-based activities, quizzes and/or tests.

XI.   Other Course Information

Use of Computers and Information Technology:
When you apply at Oakton as a credit student, you are automatically assigned a computer network account and email address.  While you are registered for classes and any financial obligations to the College are fulfilled, you may use this account to log into workstations in any of the open or classroom computer labs.  Your account gives you access to the wide variety of application programs available on Oakton's Network and on-campus access to the Internet.

Rules for computer use are posted in computer labs as well as available in writing in each of the labs. Lab assistants and tutors are available to assist you in the lab regarding software and hardware questions.

Users of the College’s information technology facilities and resources, including hardware, software, networks, and computer accounts, are expected to use computer resources responsibly and appropriately, respecting the rights of other information technology users and respecting all contractual and license agreements.

Under no circumstances is any of the software used at Oakton to be copied. Copying software is in violation of Federal law and College policies. Suspected violations will be vigorously investigated and, if warranted, appropriate penalties applied. Specifically, you do not have the right (1) to make copies of software for yourself or others, (2) to receive and use unauthorized copies of software, or (3) copy all or parts of a program written by someone else.

College Policy on the Observance of Religious Holidays:
Oakton Community College recognizes the broad diversity of religious beliefs of its constituencies. The College has embraced a practice of shared responsibility in the event a religious observance interferes with class work or assignments. Students who inform instructors well in advance of an intended absence for a major religious observance will not be penalized. The instructor will make reasonable accommodations for students, which may include providing a make up test, altering assignment dates, permitting a student to attend another section of the same course for a class period or similar remedies. Instructors are not responsible for teaching material again.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at

Electronic video and/or audio recording is not permitted during class unless the student obtains written permission from the instructor. In cases where recordings are allowed, such content is restricted to personal use only. Any distribution of such recordings is strictly prohibited. Personal use is defined as use by an individual student for the purpose of studying or completing course assignments.

For students who have been approved for audio and/or video recording of lectures and other classroom activities as a reasonable accommodation by Oakton’s Access Disabilities Resource Center (ADRC), applicable federal law requires instructors to permit those recordings. Such recordings are also limited to personal use. Any distribution of such recordings is strictly prohibited.

Violation of this policy will result in disciplinary action through the Code of Student Conduct.