Business Etiquette

I.     Course Prefix/Number: MGT 210

       Course Name: Business Etiquette

       Credits: 3 (3 lecture; 0 lab)

II.    Prerequisite


III.   Course (Catalog) Description

Course presents the fundamentals of business etiquette as they are applied to the modern multicultural and global business environments. Content includes the importance of the first impression, polite conversation, personal appearance, office politics, diplomacy, telephone and cell phone etiquette, proper oral and written communication, and the protocol of meetings both in the United States and abroad. Students will participate in an off-campus formal dining experience.

IV.   Learning Objectives

  1. Understand how business etiquette has evolved from its earliest days to today's modern concepts and why actions speak louder than words.
  2. Understand global business etiquette similarities and differences.
  3. Develop business etiquette skills a manager requires and how to apply those skills effectively.
  4. Discover what inter-relationships exist between business etiquette and communication skills and their impact on success in today’s multicultural business environment.
  5. Be able to explain how business etiquette impacts the various roles of the manager both inside and outside the organizational system and why proper business etiquette is important to the success of the operation.

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

Etiquette awareness
First impressions
“Small talk”
Professional presence
Office politics and courtesies
Telephone, cell phone, and email/internet etiquette challenges
Oral and written communication etiquette rules
The protocol of meetings
Business meal etiquette
Gift giving
International business etiquette

VII.  Methods of Instruction

Text based lectures will be supplemented by in-class discussion and exercises.  Appropriate audio-visual materials, handouts and possibly guest speakers from industry may also be utilized.  Students will participate in a formal dining experience.

Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

The student must demonstrate proficiency in written and oral communication.  Regular attendance and class participation are necessary.  Reading skill appropriate for college level work is required.  The student must demonstrate the fundamentals of business etiquette at a formal business dinner.

Course may be taught as face-to-face, hybrid or online course.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

Complete Business Etiquette Handbook by Barbara Pachter and Marjorie Brody with Betsy Anderson.  Prentice Hall, Paramus, New Jersey, 1995.  (or similar)

X.    Methods of Evaluating Student Progress

Course grades will be determined by the student's demonstration of proficiency and understanding of the course material based on the following:

10% attendance and class participation
20% business etiquette skill demonstration at a formal dinner
70% series of up to five objective examinations

XI.   Other Course Information

Regular attendance is a requirement and will be considered in the grade determination.  Whether a student is in class or not they are responsible for all lecture content, including all supplemental materials.  Do not expect to pick up handouts from the instructor during the next class session.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at

Electronic video and/or audio recording is not permitted during class unless the student obtains written permission from the instructor. In cases where recordings are allowed, such content is restricted to personal use only. Any distribution of such recordings is strictly prohibited. Personal use is defined as use by an individual student for the purpose of studying or completing course assignments.

For students who have been approved for audio and/or video recording of lectures and other classroom activities as a reasonable accommodation by Oakton’s Access Disabilities Resource Center (ADRC), applicable federal law requires instructors to permit those recordings. Such recordings are also limited to personal use. Any distribution of such recordings is strictly prohibited.

Violation of this policy will result in disciplinary action through the Code of Student Conduct.