Introduction to Health Care Issues

I.     Course Prefix/Number: MLT 105

       Course Name: Introduction to Health Care Issues

       Credits: 1 (1 lecture; 0 lab)

II.    Prerequisite

Admission to Phlebotomy Certificate program or MLT program

III.   Course (Catalog) Description

Course introduces field of health care, with focus on hospital and laboratory organization.  Content includes professional ethics, legal and regulatory issues, communication skills and OSHA requirements.

IV.   Learning Objectives

Upon successful completion of this course the student will be able to:

  1. Summarize the organizational structure of hospitals and interpret a typical hospital organizational chart.
  2. Summarize the qualifications and function of hospitals and identify ancillary departments.
  3. Outline the role of health care workers in various settings, i.e. physician's offices, clinics, ambulatory care centers, nursing homes, and home health care.
  4. Compare the functions of the hematology, coagulation, blood bank, immunology, chemistry and microbiology laboratories.
  5. Compare and contrast the differences between certification agencies, accrediting agencies and professional organizations.
  6. Compare and contrast the roles of federal, state and institutional regulations (i.e. OSHA, FDA, DHHS, CMS, CLIA, JC, HFAP, IDPH, CLSI, and CAP) in laboratory practice.
  7. Define HIPAA and its role in inpatient and outpatient care.
  8. Evaluate issues of professional ethics.
  9. Summarize the Patient Bill of Rights and formulate how it affects health care workers.
  10. Develop a flow chart to show how interpersonal skills affect the relationships health care professionals have with patients, physicians, and peers.
  11. List three activities to participate in to demonstrate professionalism.

V.    Academic Integrity and Student Conduct

Students and employees at Oakton Community College are required to demonstrate academic integrity and follow Oakton's Code of Academic Conduct. This code prohibits:

• cheating,
• plagiarism (turning in work not written by you, or lacking proper citation),
• falsification and fabrication (lying or distorting the truth),
• helping others to cheat,
• unauthorized changes on official documents,
• pretending to be someone else or having someone else pretend to be you,
• making or accepting bribes, special favors, or threats, and
• any other behavior that violates academic integrity.

There are serious consequences to violations of the academic integrity policy. Oakton's policies and procedures provide students a fair hearing if a complaint is made against you. If you are found to have violated the policy, the minimum penalty is failure on the assignment and, a disciplinary record will be established and kept on file in the office of the Vice President for Student Affairs for a period of 3 years.

Please review the Code of Academic Conduct and the Code of Student Conduct, both located online at

VI.   Sequence of Topics

  1. Overview of the US Health Care System
  2. Health Care Community
  3. Certification, Accreditation and Licensure
  4. Overview of Laboratory Departments
  5. Management Process, Decision Making and Problem Solving Techniques
  6. Communication, Communication Skills and Public Relations
  7. Ethics and Legal Issues (HIPAA)
  8. Career Opportunities and Job Search Process

VII.  Methods of Instruction

Methods of presentation include lectures, group discussion, role playing, films, video cassettes and kodachrome slides.

Course may be taught as face-to-face, hybrid or online course.

VIII. Course Practices Required

  1. Course is taught face-to-face, hybrid or online course.
  2. Participate in all sessions and activities.  Since late arrivals disrupt the class, you should be prepared to begin on time.
  3. Complete reading assignments, study questions, worksheets, and any other specific assignments for class.
  4. Study questions must be typed and labeled with the students’ full name and the lesson review number. Students should type out the question and answers for each set.
  5. Complete all assigned Media Lab modules.

IX.   Instructional Materials

Note: Current textbook information for each course and section is available on Oakton's Schedule of Classes.

X.    Methods of Evaluating Student Progress

  1. Student progress will be evaluated through:
    1. satisfactory completion of written tests covering classroom theory;
    2. completion of all homework assignments;
  2. All study questions must be turned in to pass this course even if no points will be earned. Points will be deducted for incomplete/late assignments as follows:
    Incomplete (one answer missing) -1 point
    Incomplete (no glossary terms or more than two answers missing)   -2 points
    Late (handed in next class session) -2 point
    Late (handed in 2 classes later) -3 points
    Late (handed in >2 classes later) -4 points
  3. The final grade will be based on the total number of points earned on (8) quizzes and homework assignments as follows:
    Quizzes (8) 374 points
    Study questions 76 points
    Total Points Possible   450 points
  4. The final grade will be based on total points earned:
    Points earnedGrade Equivalent
    414 – 450 A
    378 – 413 B
    342 – 377 C
    315 – 341 D
    below 315 F

XI.   Other Course Information

Students must notify the instructor if they will be late or absent. Attendance and class participation are included in grading.  Points will be deducted for excessive absences and late arrivals to class as they disrupt class for your classmates.

Students must successfully complete both the lecture and laboratory components of the course (this means earning a 76% or above in each component).

No makeup quizzes or exams will be given unless the instructor agrees (to give the exam) prior to the class meeting.  Students will be permitted to make up only one exam.  The exam must be completed in a timely manner for full credit.  Instances where the exam is not completed before the next class session may result in a reduction of points.  Students that do not complete an exam in the regularly scheduled time slot will still be required to complete it, but may receive little or no credit depending on the circumstances.

Students are responsible for material covered in class, even if missed.  If absent, it is advised that students contact someone in class for this information prior to the next class session.  Your instructor is willing to assist you in reviewing any material you do not understand.  Please initiate the contact for such help.

All assignments are due at the beginning of class on the date specified; late papers will have points deducted. If you are absent on the date an assignment is due you must make arrangements with the instructor to be allowed to turn it in for credit. All assignments must be completed in order to earn a grade for the class.

Failure to comply with established laboratory waste disposal policies will result in loss of laboratory points.

Established laboratory safety protocol must be followed while in the laboratory including: no eating or drinking in the lab, removal of personal protective equipment and washing of hands before leaving lab, and others discussed in class.

Proper clothing must be worn to all laboratory sessions which includes no shorts or open toe shoes.  Long hair must also be tied back.   If shorts or open toe shoes are worn to class, you will not be allowed to participate in the lab session.  You will be asked to leave and points will be deducted for an absence.  The lab will need to be made up in open lab.

No special projects or term papers will be accepted in lieu of class assignments, written exams, or active participation in class.

College policies regarding Academic Dishonesty, Student Procedure for Appeal of a Final Grade, and Code of Student Conduct, are described in the catalogue.

Oakton Community College recognizes the broad diversity of religious beliefs of its constituencies.  The college has embraced a practice of shared responsibility in the event a religious observance interferes with class work or assignments.  Students who inform instructors in advance of an intended absence for a major religious observance will not be penalized.  The instructor will make reasonable accommodation for students, which may include providing a make-up test, altering assignment dates, permitting a student to attend another section of the same course for a class period or similar remedies.  Instructors are not responsible for teaching material againInstructors should inform students of this practice at the beginning of the semester so that arrangements can be made accordingly. 

Health Status Change Policy Statement – Any change in health status of currently enrolled students, resulting in the inability to meet the course/program objectives and standards as outlined in the Essential Skills requirement policy will require documentation and medical approval for the student to return to clinical, theory, and lab-which require lifting without restrictions.

Any change in health status must be reported to the Chair of the department.  Examples may include but are not limited to, back injury, pregnancy, infection such as shingles, fractures, etc.

Students must provide documentation of care by an Illinois licensed physician or an Illinois certified nurse practitioner and submit a medical release without restrictions before returning to clinical/class.

Releases from physicians or nurse practitioners must state that the student “can return to the laboratory and clinical facility without any work restrictions.”

A change in health status must be reported to the Chair of the department.  Failure to submit a medical release or information regarding a change in health status within 30 days is grounds for immediate dismissal from a Health Career Program.

If you have a documented learning, psychological, or physical disability you may be entitled to reasonable academic accommodations or services. To request accommodations or services, contact the Access and Disability Resource Center at the Des Plaines or Skokie campus. All students are expected to fulfill essential course requirements. The College will not waive any essential skill or requirement of a course or degree program.

Oakton Community College is committed to maintaining a campus environment emphasizing the dignity and worth of all members of the community, and complies with all federal and state Title IX requirements.

Resources and support for
  • pregnancy-related and parenting accommodations; and
  • victims of sexual misconduct
can be found at

Resources and support for LGBTQ+ students can be found at

Electronic video and/or audio recording is not permitted during class unless the student obtains written permission from the instructor. In cases where recordings are allowed, such content is restricted to personal use only. Any distribution of such recordings is strictly prohibited. Personal use is defined as use by an individual student for the purpose of studying or completing course assignments.

For students who have been approved for audio and/or video recording of lectures and other classroom activities as a reasonable accommodation by Oakton’s Access Disabilities Resource Center (ADRC), applicable federal law requires instructors to permit those recordings. Such recordings are also limited to personal use. Any distribution of such recordings is strictly prohibited.

Violation of this policy will result in disciplinary action through the Code of Student Conduct.