Remote Student Services

No remote services will be provided on Fridays, Saturdays and Sundays between May 24 and August 8, to reflect the College’s summer schedule. 

To support students transitioning to remote learning and engagement, the Office of Student Affairs has outlined many of its services below. Please review and consider the available resources as we work together to ensure student success under these unprecedented circumstances. 

For further information, contact studentaffairs@oakton.edu.


See information about
Advising Services and Support
Tutoring and Academic Support
Testing Center
Enrollment Services 
     Admission
     Cashier Operations
     Updated Tuition Payment Plan Procedures
     Extended Spring 2020 Course Withdrawal Date and Refund
     Registration & Records
     Financial Aid/Assistance and Scholarships
Counseling, Health Center, and Wellness Services
     Counseling Services
     Fitness Center Virtual Workouts
     Health Services
     Student Care
Disability Services (Access and Disability Resource Center)
TRIO Student Support Services (SSS)
Student Life and Campus Inclusion
Athletics and Student Athlete Advising
Career and Transfer Center
2020 Commencement
Student Conduct and Title IX
Additional College and Community Resources
     Library Support
     Language Lab
     Technology Support
     Student Success Fund
     Community Resources List

Advising Services and Support

847.376.7262 or 847.376.7678 | advising@oakton.edu

Virtual Appointments ONLY August 3-24

The Office of Advising, Transitions, and Student Success is available to answer general questions about academic advising. Email and voicemail are checked throughout the day and messages will be responded to within 24 business hours. Please be sure to include your name and Oakton ID Number (B#) in any communications.

Academic advisors are meeting with students virtually during the fall 2020 semester. Thirty-minute appointments will be available Monday through Friday from 8:30 a.m. to 6 p.m. Some appointments may be made outside of these hours based on advisor availability.

Virtual advising appointment options include talking with an advisor via:

Email
Send specific questions (including your Oakton B#) to your academic advisor and allow 1-2 business days for a response.

Video (via Google Meet)
For a video appointment, join the Google Meet appointment via video. You will need a computer with video and audio capabilities. 

Phone (via Google Meet)
For a phone appointment, join the Google Meet appointment via audio only. If you need to contact your advisor by phone, you can find contact information in the Oakton directory

Schedule your virtual appointment
If you are a new student, check your Student Profile within myOakton to ensure you have completed all admission steps, such as placement testing and online orientation. If all steps are complete, fill out the scheduling request form to meet your Oakton advisor to plan and register for your first semester.

If you are currently enrolled or attended previously, schedule your virtual appointment by following these steps:

  • Log into myOakton, and on the home page, select 'Students First'
  • Click 'Get Advising' and select 'Academic Advisor' as the service category
  • Select the reason for your virtual appointment as 'Virtual Advising' 
  • Select the appointment location: "Virtual" 
  • Find and select the Advisor for the appointment
    Not sure who your advisor is? In myOakton, select 'Student Profile', and scroll down your student profile until you see 'Advisor.' 
  • Select an appointment date/time
  • Optional: Add comments for your advisor, including your preferred contact number as an alternative contact 
  • Click 'Confirm Appointment'

In addition to your confirmation email, you will receive a follow-up email from your advisor. Before a virtual appointment, you will receive a Google Calendar invitation with both video and voice (only) options to connect to the appointment.

Note: If you are in the TRIO program, are a student-athlete, or you are in a health career or nursing program, email your program-specific advisor to schedule an appointment.

Tutoring and Academic Support

847.635.1658 | learningcenter@oakton.edu

The Learning Center is available Monday through Thursday from 8 a.m. to 5 p.m. Email and voicemail are  checked throughout the day, and messages will be returned within 24 business hours. Include your name and Oakton ID Number in any communications.

Learning Center services are provided remotely while the campuses are closed. Check back for updates on tutoring and resources. 

Tutoring and Academic Support - For specific class-related questions or requests for academic resources contact Tom Hicks, Manager of Academic Success and Support, at thicks@oakton.edu or call 847.635.1657.

Remote Tutoring Services
The Learning Center is here to support you from wherever you are! Many of our tutoring services are now available remotely. Remote tutoring is now available via Zoom App for accounting, anatomy & physiology, biology, chemistry, mathematics, and physics courses offered at the college. 

Remote Tutoring Schedule

  • Find the subject and select the tutor you would like to meet with. (Times are Central Standard.)
  • Join a Zoom meeting
    The Zoom app will launch automatically to join the meeting.
    You will be first placed into a waiting room. If you are in the waiting room for longer than 15 minutes, try another tutor. If you have a problem with the link, email learningcenter@oakton.edu.

Collection of Online Resources - Visit www.Oakton.edu/learn for links to external learning assistance resources.

Professional Level Support - Learning Specialists are available through email and Google Meet to answer questions, and to assist with adjusting to the new flexible learning environment.

Please email or call a Learning Specialist* to set-up an appointment:

*Learning Specialists can provide consultations designed to improve students’ learning skills, and conduct individual meetings designed to cover topics such as: time management, test preparation strategies, procrastination, note-taking, textbook reading, stress management, learning styles, and memory skills.

Writing Tutoring - Online Appointments
One-on-one writing appointments have moved online! Our writing tutors are available to help get you started on your assignment, identify what's effective in your draft, or help you refine your mechanics. To get started, use the Online Writing Appointment Form.

Testing Center

847.635.1939 | testingcenter@oakton.edu

The Testing Center is available Monday through Thursday, 8:30 a.m. - 4:30 p.m. Email and voicemail are checked throughout the day, and messages will be returned within 24 business hours. All test requests should be sent to testingcenter@oakton.edu.

Placement - Reading, Writing, and Math
Meeting placement requirements at Oakton can be completed in multiple ways. For more information see Placement at Oakton. If you are not sure you need to take a placement test, log into the new student portal to view your admission checklist. You can also consult with the Enrollment Center about your placement options at enrollmentcenter@oakton.edu.

Math Placement
The ALEKS math placement test can be completed remotely while the College is closed. Send an email with your contact information to testingcenter@oakton.edu. Staff will follow up with detailed information about taking the test online. If you have questions about your math placement or prerequisites go to the Math Placement Coordinator page.

Reading and Writing Placement
The ACCUPLACER® Reading Placement Test and the Writing Skills Assessment Test (WSAT) can also be completed remotely. Email testingcenter@oakton.edu to indicate the test you want to take. The Testing Center will follow up with you.

If you have questions about your English placement email:

More information is available on the Testing Center page for New Students.

Testing Center Leadership
Testing Coordinator: 847.635.1933 | mchristiansen@oakton.edu  
Assistant Testing Coordinator: 847.635.1923 | jmcneela@oakton.edu 

Enrollment Services

847.635.1700 | enrollmentcenter@oakton.edu   

Remote business hours: Monday - Thursday, 8:30 a.m. - 5 p.m.

Enrollment Services assists students with general questions about processes related to Admissions, Financial Aid, Registration, and Records including prerequisites, class overrides, holds, online registration, payment options, FAFSA process and verification, proof of residency, student record changes, application issues, and steps for new student enrollment/orientation.

Staff will be available to answer questions during the hours of remote operations. Questions received outside of operation hours will generally be addressed within one business days.

Cynthia Lynn, international student and health careers advisor, is available to assist F1 status students, students with visas or out of country transcripts questions at 847-635-1713 or lynn@oakton.edu.

Summer 2020
Registration is now open. All summer classes listed for registration will be taught online. Students can register for summer via the myOakton student portal. Many registration holds have been lifted to allow students to register online. Some classes that are typically offered, will not be offered this summer because they require an on-campus lab component and/or are not formatted to be taught online. A list of courses that will NOT be offered can be found at www.oakton.edu/coronavirus in the ‘Credit Classes’ section. Check back often as courses are being added to the summer schedule as they are developed.

Fall 2020
Registration is now open.

Due to the likelihood that social distancing will be required for an extended period of time, Oakton is planning to shift a large number of our traditional courses into an online format during the fall 2020 semester. To improve the teaching and learning experience, students will connect with instructors and peers virtually during regularly scheduled class times for most courses. This differs from the spring and summer semesters, during which students were able to access instruction at the time of their choosing. We plan to hold lab-based components of courses on our campuses — while practicing social distancing and limiting the number of people in classrooms. More information will be shared as it becomes available. If the situation regarding COVID-19 improves, we will explore options to increase the number of courses available on our campuses.

Fall registration planning tips

  1. Schedule a virtual appointment with your academic advisor. See the advising section of this page.
  2. Clear any holds on your account (check hold status in the right corner of your myOakton Student Profile). Many holds have been removed to allow online registration.
  3. If a course has a prerequisite, submit a Prerequisite Override Request.
  4. Plan your fall schedule and register. In your myOakton Student Profile, select "Registration" and then "Plan Ahead".
  5. Find out how many courses you have left to complete your degree or certificate by viewing your uAchieve® report on your myOakton home page.

For more information, contact the Enrollment Center at 847.635.1700 or enrollmentcenter@oakton.edu.

Admission

Primary contact: 847.635.1835 | admission@oakton.edu
Office hours: Monday - Thursday, 8:30 a.m. - 5 p.m.
UChat, on oakton.edu/apply, is in operation Monday - Thursday, 9 a.m. - 4:30 p.m.

Cashier Operations

The Cashier is available to answer questions regarding bills, payments, and payment plans. They are available Monday - Thursday, 10 a.m. - 2 p.m. at 847.635.1639 or cashier@oakton.edu.  

Updated Tuition Payment Plan Procedures

  • Students who are on a monthly payment plan with installments scheduled on April 5, 2020 and May 5, 2020 have the option of postponing remaining payments to May 5, 2020 and June 5, 2020.
  • Students who are on a Financial Aid EZ pay plan with installments scheduled for April 10, 2020 and May 10, 2020 have the option of postponing remaining payments to May 10, 2020 and June 10, 2020.
  • Students with extenuating financial circumstances may contact the Cashier’s office at cashier@oakton.edu for additional payment options and consideration.

Summer Tuition Due Dates

Steps to enroll in the EZ Pay Payment Plan

Extended Spring 2020 Course Withdrawal Date and Refund

Spring Course Withdrawal: The last day to withdraw from 15-week and 16-week courses has been extended to April 13. Students who are unable to complete a course due to the change in instructional format or changes in their personal situation, can withdraw from courses by this date and receive a 100% refund. Students must officially withdraw from courses via the myOakton student portal.

  • NEW: To withdraw from a spring 2020 class due to COVID-19 that is not a 16-week, 15-week, 12-week, or second 8-week course needs to complete a simple and short administrative withdrawal form. Please contact the Enrollment Services team at 847.635.1700 or enrollmentservices@oakton.edu for a copy of this form or assistance with the process.
  • To withdraw from a course, choose the 100% refund drop option from the student registration screen in the myOakton portal.
  • Students who receive financial aid are strongly encouraged to contact their financial aid advisor to learn how this decision may impact their spring 2020 financial aid prior to dropping their class(es). Refunds will be processed by the Cashier's office after the Financial Aid Office has made any needed financial aid adjustments to the student’s account.
  • Students should allow two to three weeks for refunds to be processed. For questions, contact the Cashier's Office at cashier@oakton.edu.

Registration & Records

Primary contact: 847.635.1705 | registrarservices@oakton.edu  

Registration and Records office hours: Monday – Thursday, 9 a.m. - 3 p.m..

Staff may be contacted for questions about the academic calendar, petition to graduate, transcripts, and enrollment verification.

Oakton transcripts may be requested at Transcripts Plus. There is an option to have an electronic academic transcript securely emailed to another college, university, or personal email address. Electronic academic transcripts are recommended at this time.

Graduation/Degree Conferral: The Registrar Services department will continue to evaluate students’ petitions to graduate in order to confer degrees and certificates after the spring semester concludes. The date to pick up diplomas will be announced after the College reopens.

Financial Aid/Assistance and Scholarships

Primary contact information: 847.635.1700 / financialaid@oakton.edu

Financial Aid office hours: Monday – Thursday, 9 a.m. - 3 p.m.

Financial Assistance staff may be contacted for questions about the financial aid application processes; financial aid verification; status of a financial aid file, veterans benefits, grants and loans; and other general questions.

MyOakton: Self-service information, including access to securely upload verification documents.

Who is my financial aid advisor? Advisor assignments are based on the first letter of the student’s last name

Advisor

Last Names

Phone Number

Ms. Negron

A-Ch

847.635.1257

Ms. Hackett

Ci-G

847.635.2624

Ms. Gilbert

H-K

847.635.1712

Ms. Tsatsakis

L-N

847.635.2623

Mr. Budruweit

O-Se

847.376.7096

Ms. Martin

Sf-Z

847.635.1276

Counseling, Health Center, and Wellness Services

Primary contact: 847.635.1885 / wellness@oakton.edu

The Wellness Center, including Counseling, Health and Student Care is open remotely Monday through Thursday, 9 a.m. - 4 p.m.

Counseling Services

Counseling Services is staffed by licensed mental health professionals and offers time-limited, general counseling services to registered Oakton students.

Specific services include referrals to community mental health resources, individual tele-counseling, counselor on call response, and remote support groups.

If you were receiving services prior to spring break, please email your counselor directly with questions or requests for services.

 Health Services

Health Services is staffed by licensed health professionals and offers wellness and health services to registered Oakton students. While the campus is closed or is working remotely, in-person services are limited.

Nurses are available to answer questions regarding community health referrals, COVID-19, health and wellness information, and communications for students restricted by the virus or self-quarantine.

Student Care

Student Care aids students in accessing campus and community resources along with routine and crisis support. Remote student meetings are available by appointment.

Tania Boisson, Student Care Coordinator: 847.376.7426 | tboisson@oakton.edu

Services include aid in navigating campus resources and procedures, providing updated community referrals, linkage to community resources, and crisis intervention/support.

Disability Services (Access and Disability Resource Center)

Primary contact: 847.635.1759 / accessdisability@oakton.edu  

Open remotely Monday through Thursday, 8:30 a.m. - 5 p.m.

The Access and Disability Resource Center (ADRC) is staffed by disability professionals and coordinates classroom accommodations, students’ rights and responsibilities regarding disability matters and meeting diverse learning styles and needs.

Diversability Support
The ADRC remains ready to assist in any way possible. Please contact Teresa O’Sullivan, manager of the ADRC, at tosulliv@oakton.edu, with any questions or concerns regarding your accommodations.

Most accommodation processes are available remotely including new student intakes, student check-in meetings and the processing and documentation of specific classroom accommodations for online learning formats.

For students requiring extended test timing, your exam time should be increased even when your exams move online. Please be sure to check in with your instructor in advance of any exam to ensure that your extended time remains in place.

Please reach out to ADRC staff members if they can be of assistance:

 TRIO Student Support Services (SSS)

Primary contact: 847.635.1265 | trio@oakton.edu  

The TRIO Student Support Services program is dedicated to enhancing the college experience at Oakton. TRIO helps students persist toward reaching their educational goals and transfer to four-year institutions by fostering close student/advisor relationships in a supportive community. Services include academic advising, tutoring services, transfer assistance, and events.

Virtual appointments to provide support for fall registration, general advising, transfer assistance, and more are available. Please reach out to us via email and we will find a time that works for you to talk with us.

The TRIO application is available at https://www.oakton.edu/studentservices/trio/index.php and should be sent via email to trio@oakton.edu  

TRIO Staff are available for virtual appointments or phone appointments Monday through Thursday between 9 a.m. and 4:30 p.m.

Kristine Panopio, Advisor kpanopio@oakton.edu 847.635.1728
Steve Aguilar, Advisor saguilar@oakton.edu 847.635.1420
Esperanza Salgado-Rodriguez, Manager esalgado@oakton.edu 847.635.1253
Rignesha Prajapati, Assistant rprajapati@oakton.edu 847.635.1265

Student Life and Campus Inclusion

Student Life and Campus Inclusion staff will be available via email during the campus closure to answer general questions related to our programs and services that include student involvement, clubs and organizations information, and graduation. Staff are generally available Monday through Thursday, from 9 a.m. - 4 p.m. Questions can be sent to studentlife@oakton.edu.

Virtual Activities
Announced weekly every Monday morning through our D2L channel. We have offered caricatures, movie bingo, Pictionary and some photo-themed submission activities. For some excitement, several of the activities offer prizes. We will host more for students taking summer classes.

To access our D2L page and participate in these activities, email your full name and Oakton username to studentlife@oakton.edu.

Oakton Caring Closet
The “physical” Caring Closet is unavailable at this time. If students are facing food insecurities and are in need of support, please email Oakton's Student Care Coordinator at care@oakton.edu.

Athletics and Student Athlete Advising 

Athletics works specifically with Oakton student athletes in the areas of academics, eligibility and health, and runs the Fitness Center, which is temporarily closed until further notice. Athletics staff is working remotely Monday through Thursday, 8 a.m. - 4:30 p.m. The best way to reach staff is via email.  Virtual appointments for summer/fall advising are underway. Contact Justin Corbett to set up an appointment.

General questions can be directed to:
Mark Macek, mmacek@oakton.edu | 847.635.1753

Athletic Training Services and Fitness Center:
Lisa Bolinder: lbolinde@oakton.edu | 847.635.1729

Facilities and Operations:
Mick Reuter: mreuter@oakton.edu | 847.635.1733

Student Athlete Academic Success, Advising and Eligibility:
Justin Corbett, jcorbett@oakton.edu | 847.635.1754

Career and Transfer Center

Primary contact: 847.635.1735 | careerservices@oakton.edu  

The Career and Transfer Center continues to meet with students and alumni virtually or via phone or email. General hours of operation are Monday - Thursday 8:30 a.m. to 6 p.m. Please note that some appointments may be made outside of these hours based on staff's availability. Email and voicemail are being checked periodically throughout the day and will be returned within 24 business hours. Be sure to include your full name and Oakton ID (B#) in any communications.

Career/Major Exploration, Cover Letter, Interview Coaching, and Resume Writing Assistance

Transfer Support and Virtual College Visits
Students interested in connecting virtually with representatives from transfer colleges and universities should go to College Visits and Fairs page for a calendar of scheduled visits and events.

Job Postings: Job posts for external employers will continue to be updated on the College Central Network website (www.collegecentral.com/oakton).

2020 Commencement

Cancellation/Delay of 2020 Commencement Ceremony

The College has canceled the public graduation ceremony scheduled for Monday, May 18. Recognizing the importance of this occasion to our graduates and their families, Oakton is considering alternative options to give the c\College’s graduates the opportunity to mark this milestone. More information will be provided as  it becomes available.

Degree conferral

The Registrar Services department will continue to evaluate students’ Petitions to Graduate in order to confer degrees and certificates after the spring semester concludes. The date to pick up diplomas will be announced after the College reopens.

Student Conduct and Title IX

The Student Conduct Manager is available via email at rpeterson@oakton.edu and via phone at 847.635.1751, Monday – Thursday, 8 a.m. to 4:30 p.m., or by appointment if needed. 

Conduct-related registration holds will be placed (and as needed, removed) by the Student Conduct Manager as normal. Students with extenuating circumstances that need conduct-related registration holds removed to register for summer or fall 2020 classes should contact the Student Conduct Manager for assistance.

Additional College and Community Resources

Library Support

Librarians are available to help you conduct research from home. Many of our research resources are available online, and we can help you use them wherever you are.

Please visit https://asklibrary.oakton.edu/, where you can send librarians a question, or even do a live chat with a librarian. Live chat is available Monday - Thursday from 8 a.m. to 9 p.m., Friday from 8 a.m. to 3 p.m., and Saturday from 9 a.m. to 3 p.m.

Language Lab

Primary contact: 847.635.1612 / languagelab@oakton.edu

On Call Assistance During Language Lab Operational Hours
Language Lab services will be provided remotely during operational hours effective March 30, 2020. Please email languagelab@oakton.edu or leave a message at 847.635.1612 for any requests. Both email and voicemail will be checked throughout the day.

General Remote Language Lab Operational Hours
Monday - Thursday, 7:30 a.m. - 9 p.m.

Modern Language Tutoring and Conversation Groups - Modern Language tutoring and conversation groups will take place via Google Meet. Please find the schedule here: https://tinyurl.com/languagelabcalendar Please email languagelab@oakton.edu to get connected with a tutor or a conversation group.

ESL Conversation Groups - ESL conversation groups will take place via Google Meet. Please email languagelab@oakton.edu to get connected with a conversation group. Please find the schedule here: https://tinyurl.com/languagelabcalendar

Online Language Links -Visit https://tinyurl.com/languagelablinks for links to external language links for Oakton's 13 different languages, plus ESL.

Technology Support - Language Lab staff are available through email and Google Meet to help students adjust to new technology in an online environment. Please email languagelab@oakton.edu to set-up an appointment.

Technology Support

The Help Desk is available Monday through Thursday (by phone and email), 8 a.m. - 10 p.m.
847.635.1965
helpdesk@oakton.edu 

Please check your email for updates from ITcommunication@oakton.edu with information on various support services.

Student Success Fund

The Student Success Fund (SSF) assists Oakton students who encounter an unforeseen emergency or catastrophic event that would otherwise prevent them from earning a degree or certificate at Oakton. Each applicant is asked to describe, in detail, the nature of the emergency and state how SSF funds would assist in alleviating the circumstances.

The application form can be found at:
https://www.oakton.edu/admission/forms/19-20/stu_success_fund_2019.pdf   

To be considered for assistance from the SSF, students should meet the following requirements:

  • Have a cumulative GPA of 2.0 for all coursework completed at Oakton or be a new student to Oakton.
  • Be registered in at least six credit hours for the current semester.
  • Complete the CashCourse® Budget Wizard and attach the Budget Spreadsheet to application (select Oakton Community College as your school).

Submit application and budget spreadsheet to studentaffairs@oakton.edu.

Fitness Center Virtual Workouts

The Fitness Center is conducting online virtual workouts. Workouts change weekly! Dates and times are the same each week:
Monday, Wednesday, and Friday, 2 - 3 p.m. - https://meet.google.com/bqv-oeea-tyc  
Tuesday and Thursday, 9 - 9:30 a.m. - https://meet.google.com/bqv-oeea-tyc 
Contact Heather Dainas at hdainas@oakton.edu to be added to the weekly workout invite. 

Community Resources List

A comprehensive list of local resources provides a variety of services including food pantries, low cost internet, unemployment services, mental health support, and services for undocumented citizens.