Oakton College’s Customer Service Certificate provides the skills and confidence you need to succeed. In one semester (following the pathway), you’ll gain practical knowledge for customer-facing roles across retail, healthcare, and finance industries.
Whether just starting out or returning to upskill, this 13-credit program offers a quick, affordable path to better opportunities.
You’ll learn how to:
This flexible program fits your life, with expert instructors and hands-on learning designed for real-world success. Graduates are ready for jobs such as customer service representatives or account managers.
Enrolling at Oakton College can save you thousands of dollars and help you earn more over the course of your career. Our tuition is among the lowest in the region, and we offer many ways to bring your costs down even more.
99 percent of Oakton students graduate without debt.
To help you get there, you can apply for a scholarship, which you don’t have to pay back. We award $12 million in scholarships annually. Financial Aid includes grants, loans, and other forms of financial assistance that can reduce your costs of attending college.
We offer payment options that give you control over how you pay. Pay all at once or spread your payments over the course of the semester.
Learn more about your options for paying for your education
Tracy Fulce
Chair of Business
Distinguished Professor of Business
B.A. Michigan State University
M.B.A. Baker College
tfulce@oakton.edu
847.376.7803, Skokie
Office: B216, Skokie
Lisa Cherivtch
Coordinator of Global Business
Professor of Business
B.S. Northern Illinois University
M.B.A. DePaul University
lcherivt@oakton.edu
847.376.7123
Office: 3604, Des Plaines
David Lewis
dlewis@oakton.edu
Associate Professor, Business
847.635.1917
Office: 3604, Des Plaines
Keenan Andrews
Associate Professor, Business
Division of Business and Career Technologies
Doctorate of Management, Colorado Technical University
MA Political Science, Roosevelt University
BS Criminal Justice, Illinois State University
kandrews@oakton.edu
2712 Des Plaines
847-376-7266
Merilee K. Slipenko, Esq.
B.A. Loyola University of Chicago
M.Ed. Loyola University of Chicago
M.A. Dominican University
M.S. Dominican University
J.D. The John Marshall Law School|
mwaters@oakton.edu
847-376-7809
Office: B212, Skokie
Meet our part time faculty
Larry Benjamin
Lecturer
B.S. Illinois State University
M.B.A. Northwestern University
lbenjamin@oakton.edu
847.635.1910
Office: B206, Skokie
Cheryl Brown
Lecturer
B.S.B.A. University of Illinois, Chicago
M.B.A. Roosevelt University
cbrown@oakton.edu
847.635.1910
Office: B206, Skokie
Thomas Byrne
Lecturer
B.A. Creighton University
M.M. Northwestern University
tbyrne@oakton.edu
847.635.1910
Office: B206, Skokie
Jennifer Campbell
Lecturer
B.S. Northern Illinois University
M.B.A. Northeastern Illinois University
jcampbel@oakton.edu
847.635.1910
Office: B206, Skokie
Larry Cohen, C.P.A.
Lecturer
B.S.B.A. Roosevelt University
M.S. Roosevelt University
J.D. John Marshall Law School
L.L.M. John Marshall Law School
lcohen@oakton.edu
847.635.1910
Office: B206, Skokie
Craig Cunningham
Lecturer
B.A. University of Southern California
J.D. University of Chicago
ccunning@oakton.edu
847.635.1910
Office: B206, Skokie
Cynthia Del Medico
Lecturer
B.S.C. DePaul University
M.B.A. Loyola University, Chicago
cdelmedi@oakton.edu
847.635.1910
Office: B206, Skokie
Leslie Dubin
Lecturer
A.B. University of Illinois at Chicago
M.B.A. Northeastern Illinois University
ldubin@oakton.edu
847.635.1910
Office: B206, Skokie
Eileen Halpin
Lecturer
B.A. Loyola University Chicago
J.D. John Marshall Law School
ehalpin@oakton.edu
847.635.1910
Office: B206, Skokie
Bruce Mueller
Lecturer
B.B.A. Loyola University Chicago
M.B.A. Loyola University Chicago
bmueller@oakton.edu
847.635.1910
Office: B206, Skokie
Elizabeth O'Connor
Lecturer
B.A. University of Illinois at Chicago
M.B.A. University of Illinois at Chicago
eoconnor@oakton.edu
847.635.1910
Office: B206, Skokie
Brian Porter
Lecturer
B.B.A. Georgia State University
M.B.A. Texas Southern University
J.D. Chicago-Kent College of Law
bporter@oakton.edu
847.635.1910
Office: B206, Skokie
David Williams
Lecturer
B.A. Harvard University
M.B.A. Loyola University Chicago
dwilliam@oakton.edu
847.635.1910
Office: B206, Skokie
